Best practices

Category: Best practices (16 posts) [RSS]

May 29 2017

3 common issues with intranet data import and how to avoid them

data-management.png
Designed by Freepik

Many managers approach intranet migration with the feeling that all they need to do is move all their content onto the new system and everything will work seamlessly. Obviously, most of the time this is not the case. Not only can this approach lead to user experience problems, but it also denies you the opportunity to manage and refine your content database.

Take the time to read about the following three mistakes that most people make when migrating data to their intranet so you can avoid them in your organization.

1. Omitting a content audit beforehand

The mistake of thinking that all content on their current system is equally valuable is the most common amongst companies migrating to an intranet. This leads them to the conclusion that they should migrate all their content over onto the new system. However, as we found out during our 14 years of experience, migrating all your content is very inefficient.
A better approach is to perform a content audit to find out what content you have on your current system, and out of that what you really need.

Your content audit should answer the following questions:

  • How much content do you have?
  • How old is your content?
  • What’s the metadata of your content?
  • How valuable is your content?

We provide help with any migration project from an existing solution to XWiki, by taking over your existing data. As part of our data recovery projects, we implement the following methodology, meant to smooth the transition for you:

OurMethodoEN.png

 2. Forgetting to install the structure to the new intranet

Most organizations upgrade to a new intranet because they want to reap the benefits of a new or better platform. However, moving to a new platform can throw up some unexpected problems in the way your intranet works. A good structured intranet identifies important differences between the old and new platforms, so you can predict problems that might occur after migration and address them now.

This strategy should let you know which data you need to migrate, what you should archive, and what you can delete. All companies should have a content governance strategy in place anyway, but if you don’t currently have one, an intranet migration is a good opportunity to develop one.

For example, your content might end up being stored in surprising places on your new intranet, which could make it difficult for your users to access it as part of their daily activities. Use your governance and structure solutions to predict issues like this and address them before they become a problem for your users.

 3. Doing the migration by themselves

To capitalize all the information and knowledge of your business, it is important that the new solution is able to handle this transition. This is why we offer to assist you with the process. To avoid losing data and to save time, we have developed this import to be fully automated and secure.

These are the top benefits of performing a data import process with XWiki:

  • Each document becomes a webpage;
  • Documents are accessible from any web browser;
  • Edit and View interfaces on the same page (no back office);
  • Decrease or disappearance of information silos;
  • Addition of various features to collaborate around the content: comments and annotations;
  • Our technology allows you to perform massive imports of documents in your wiki, reducing the risk of losing data to almost none.

 

Want to know more? Drop us a line at sales@xwiki.com or try our solution, for free, to convince yourself. No strings attached.

Alina Luchian
Content Marketing Specialist @XWiki

May 10 2017

What successful companies have in common

Forbes 500 companies. We’ve all wondered what it gets to be one of them. Researches show that the answer is simple, but the implementation is the tricky part. The way we see it, it goes beyond numerical attributes such as brand value, market share or power of investment.

It’s in the way you think

Let’s start with the beginning. At their core, any self-sustained business, regardless of the industry, has a competent management team, a well-structured organizational chart and a product or solution meeting the needs of an audience.

Easy so far, right?

Well, that was the answer. Understanding how these common attributes differ when comparing an average company to a successful one lays in the way they are approached in the organization. Now’s the tricky part.

So, you ask yourself, what it takes for a company to break the chain of average events and truly be a disruptive force on the market?

Here, at XWiki, we have studied how these things happen and we have concluded that all successful companies have in common the following characteristics:

  • They all communicate efficiently both internally and with their clients
  • The management team focuses on being leaders and not simply bosses
  • They share knowledge within the company both ways

They all communicate efficiently both internally and with their clients

Have you ever wondered how sometimes you are simply not informed in due time about a last-minute meeting or a report has been lost in the long thread of emails?

This is where successful companies get an advantage. They use internal collaborative platforms enabling anyone in the organization to easily get access to any information.

Think about the way global offices work. The difference between time meridians can sometimes pass the 8 hour work day so, basically, when some get to meet their friends for a few drinks, on the other side of the world, the others share stories about last night’s dinner over a cup of coffee.

Getting back to a local environment, you still need to have a global approach on ensuring transparent, up-to-date and easy to access information as your employees will be empowered to do their jobs efficiently. Eventually, your customers will get better customer service, which leads us to the way successful companies approach their audiences.

The management team focuses on being leaders and not simply bosses

An authoritarian approach over managing your employees and especially the millennials, is a sure way to reach a high employee turnover. You can change that by recruiting the right talent from the beginning.

It all starts at the interview stage. Here, at XWiki, we are looking for people who take accountability for their actions, are passionate about their area of expertise and actively take part in collaborative projects.

Image boss vs leader

Source: wittyfeed.com / arving.lakhani2

Ok, now you must be thinking. “How these guys know what to do, when there is nobody there to give orders?”. Well, we only hire people who don’t need orders to make great things happen. XWiki has a culture of empowerment which focuses on fairness, leadership and collaboration. This is why we have only leaders and not a single boss.


They share knowledge within the company both ways

Who knows better what the company is up against on a daily basis if not you employees. They know what resources, processes and steps are needed for a smooth task completions.

Use their expertise as it might impress you, but remember to share knowledge top-down too. Your employees need to be on the same page with the management to act as an entity and not as separate departments always chasing latest updates.

Conclusion

In conclusion we can say that there is no magic formula for becoming a successful company over night. Changing your mindset and allowing time for things to develop naturally is the first step to a Forbes 500 listing.

George Nikolic
Marketing Team Leader @XWiki

Mar 30 2017

Solutions Intranet 2017 talks

Last week was a busy one, here at XWiki. We've attended Solutions Intranet - RSE & collaboratif where we had 6 talks on different subjects related to collaboration and the wiki culture. Ludovic, our CEO, and Olivier, our VP for Business Development have presented the benefits of using wikis as collaborative tools and how the digital transformation can impact the success of a company.

Here's Olivier's English presentation on the way the intranet can be the starting point of digitalization.

Ludovic also has held a presentation in French about the Wiki culture and how it can help companies perform better.

These three days have been a true pleasure, we have met incredible people, made friends and the most important, we have actively participated in the talks sessions.

Feb 23 2017

XWiki launches Procedures Flavor

Press release

XWiki SAS, a leading provider of collaboration solutions, launches its newest flavor: the XWiki Procedures. This offer is for anyone who wishes to quickly and simply deploy a wiki-based procedure tool that responds to business organizing needs, in a easy to understand and use form. 


Paris, 23 February 2017

The XWiki SAS wiki procedures solution meets the need of professionals in terms of knowledge management, enhancing collaboration, following policies and structuring content. In order to answer the growing needs of companies and policymakers in having an established methodology of dealing with tasks, XWiki SAS is making the solution available to all new Cloud users, in beta mode, and accepts feedback to optimize it. 

Screenshots of the Procedures Flavor Overview and of a stage

Procedures are an established or official way of doing something, as in the steps for getting from A to B or from idea to results. XWiki offers a versatile ready to use structure for all interested domains of activity: management, IT development, marketing, HR, transportation and many more, or any department of an enterprise trying to put in place procedures in order to streamline processes. The advantages of choosing to use Procedures over other classic solutions are the top-notch features that allow you to: 

  • Create Categories and Procedures
  • Add covers, icons and descriptions
  • Assign responsible users
  • Check-out the customized Search

A main advantage of XWiki Procedures is the fact that it enables organizations to start "small" and then grow their procedure for a process or even the entire enterprise, with no difficulty or delay in deployment.

The flavor is free to try for all new XWiki Cloud users, and can be installed from here, by choosing Procedures Flavor, as seen below:

Try-XWiki-Cloud-for-Free-XWiki-SAS.png

About XWiki SAS

XWiki SAS is a company created in 2004 whose founding members initiated the XWiki Open Source community. It aims to provide a range of professional services for the XWiki software, which is under the LGPL licence. These services are targeted primarily to organizations and communities seeking to allow their users to work better together, and drive their wiki at a higher level of performance. Recently, XWiki was the solution chosen by Amazon as its intranet solution. XWiki has today over 200 customer references and thousands of business users in France and worldwide.

For more information, please contact George Nikolic by mail at george.nikolic@xwiki.com or visit our website http://www.xwiki.com.

Nov 07 2016

Less paper. More technology.

Take a second and think about the world’s remarkable innovations that were discovered in the past 20 years. I think we can all agree that the internet is clearly holding the first place and is shortly followed by the computers and the mobile technology. But what all of these have in common? Why they all have been developed in the past two decades? Here is a clue: more people born, more resources needed, more innovative solutions discovered.


Population growth has both advantages and disadvantages

Some might say overpopulation is either bad or good, but let’s not jump to conclusions. The growing population phenomenon is clearly in the grey area. The advantages include economic growth, longer life expectancy due to medical discoveries and innovative social concepts to serve the masses. On the other hand, it leads to resource shortages, property shortages and deforestation.

With a global population of almost 7.5 billion people and expecting to reach around 9.7 billion by 2050 it is mandatory to take action to find an equilibrium between the two sides. A solution is to use the advantages to overcome the disadvantages, but let me be more explicit on that. How about using the internet and the technological innovations to transmit any kind of information without using the old, basic paper.


Deforestation needs to be kept under control

As deforestation is a real concern, let’s think of what drives this trend. In order to reduce the housing shortages, we need to create more properties, but that means more land which in the end means cutting down trees. Another cause is the commercial activity which implies harvesting timber to create consumer items such as paper and furniture. Living without furniture is not really an option, so let’s cut down the use of paper then.

The current paper consumption per capita is 57 kg and considering the current population of 7.5 billion people, we reach to 427 million metric tons of paper per year. Going back to the population growth, let’s redo the calculation. As we expect 9.7 billion people to inhabit Earth by 2050 and considering the current consumption per capita, we end up with 552 million metric tons per year.

If that is not enough of a trigger to start saving on paper I don’t know what is!

Put technology to use

In order to retain the current paper wastage we need to limit ourselves to 43 kg or less of paper per capita for the next 34 years. Ok, now that we are aware of the objective, let’s find a solution.

We live in a world where all kinds of collaborative, social and interactive platforms have been developed in order to reduce the time and the cost of getting in touch with a family member, a friend or a complete stranger situated on the other side of the globe. In the last decade, the wiki technology has experienced an uplift due to the increase attention of companies on being more productive by using less resources to achieve better results.

Using a collaborative tool to share reports, proposals and presentations drastically reduces the need of using printed materials, which in the end slows down the process of producing paper. A small change in the pattern of modern living can have a huge effect on the environment. This concept has been named by Edward Lorenz, a mathematician and the pioneer of chaos theory, as the "butterfly effect".


XWiki is one of the solutions

XWiki offers a wide range of powerful standard tools that will enable you to create, organise and find content. Moreover, all the pages are making use of some default features such as history, versioning and rollback. Are you usually printing your Excel or Word reports to give it to your managers? If yes, let me give you two options to reduce the paper wastage.

The first option is to import any Microsoft Office or Open Office document and transform it into a wiki page. This can be done by creating a new page and choosing the import option as shown below.

Click on the image to enlarge

The second option it to attach your files to any page that you would like. Moreover, your colleagues can write comments, attach their own materials and create annotations.

Click on the image to enlarge

You can check out XWiki Demo for yourself and see how we can help you manage and structure your information while protecting the environment. On the other hand, you can always mass import your documents. Here are some examples of mass imports done and used on production wikis:

EMC, making pre-sales documents more accessible:

  • Number of documents imported: 50 000 + other hundreds every night;
  • Import success : more than 99% (import feature is limited to Open Office Server and its ability to open files).

Fidelia assistance, better organize the company knowledge:

  • Number of documents imported: 900 documents
  • Import rate: 100%

As you can see, big companies are already taking steps in reducing the paper consumption and saving the environment. You can do it too by contacting us to see how you can transfer your physical data to virtual data!

George Nikolic
Marketing Specialist@XWiki

Oct 31 2016

Employee Development - Easier than ever!

Employee Development is still an area that needs more investments from companies to ensure higher ROI and better performances. Supporting the employees in discovering their career paths does not only impact the individual, but also the organisation. Often perceived as a bureaucratic action, the consequences of poor employee training results in lost revenue and inefficient talent acquisition.

Your competitive advantages, from a HR point of view, are strictly related to the type of rough talent you have in your team. You can always use the Myers–Briggs Type Indicator to get a few insights on the psychological preferences of your employees in terms of team roles, but the necessity of polishing that rough talent is absolute mandatory. Nobody can expect a newly employed individual to reach the corporate objectives if he has no idea how to or has no support to do so. Therefore, at XWiki, we are very supportive when it comes to Employee Development.

Here are a couple ideas that we use:

Mentoring

It doesn’t matter what size your company is, the only important thing is your will to provide support to those newly employed individuals. Mentoring or coaching sessions are one of the best ways to know what are the key strengths of a new employee. Furthermore, it’s easier to communicate the expectations and explain the level of quality you are looking for when you interact on a one-on-one basis. You can schedule these sessions using the meeting extension.

The application offers a calendar view helping you to overview the entire week and easily manage the upcoming meetings. If you want to see more details about a particular session, you simply click on it and find every piece of information there is about it. 

This is how we manage the meetings
Click on the image to enlarge

On-boarding

We use on-boarding sessions to provide the new employees, the knowledge, the skills and the general feeling perceived as necessary to smoothly integrate. The HR department makes the general introductions, followed by a meeting with the department leader and the other colleagues.

This is the time when a new employee gets a deeper insight on the company's organisation, the way of working, internal rules, practical information, as well as on the expectations we have. We use the calendar view to be able to avoid any conflicts.

We use the calendar view to have an overview of the day, week or even month.
Click on the image to enlarge

Technical training

As XWiki is a complex technical software, we need all of our employees to have a basic level of tech understanding. In order to understand the general activities each department performs, the employees are encouraged to participate to different training sessions (either training related to the tools that we use or the ones related to the XWiki solutions).

A detailed view of the meeting application is being use so that we can have a structured, time efficient meeting and check all the details concerning it.

Find out the structure of the meeting or any other details
Click on the image to enlarge

Coping with a high amount of data that comes from the employee development process becomes easy with XWiki. The best solution is to drop the conventional ways and use the versatile character of XWiki.

By adding applications from the store or create our own with App within Minutes, we are able to efficiently store candidates’ information, meanwhile analysing the progress of the current employees.  We are glad to be able to take decisions based on solid facts which improves the quality of the work and the overall morale in the organisation.

Since the beginning, XWiki has been designed to satisfy a wide range of needs. The question is how do you use or plan on using XWiki to meet your HR needs?

George Nikolic

Marketing Specialist @ XWiki


CLICK ON THE IMAGE

 We use the calendar view to have an overview of the day, week or even month

CLICK ON THE IMAGE

 We use the calendar view to have an overview of the day, week or even month

This is how we manage the meetings

Click on the image to enlarge

This is how we manage the meetings

Click on the image to enlarge

Oct 17 2016

This is why email chains are not productive!

You know those endless email threads that are constantly getting even longer and harder to follow? Or those times when you have a brilliant idea, but an email thread takes your inspiration? Well, I know those situations too. And I can’t say I like them very much.

We work in a business environment based on communication and collaboration like never before. It is mandatory for information to reach all corners of a company starting from suppliers and ending with the clients in order to have efficient processes. This takes time and every year gets harder and harder to keep track of all those documents that you talked about a few months back. Yes, those quarterly reports that you get pissed off looking for.

Don’t worry! It’s not just you. Did you know that the average employee is losing around 28% of his working week by responding and reading emails? Does it sound surprising that half of those emails barely deserves his attention? And how about the average 64 seconds that takes him to get back to work after each email?

If you think this is acceptable, let’s put it in context then.

Taking into consideration that the average working week has 40 hours and around 28% is spent on emails, that results in 11 hours of low-value , time consuming activities per week. Thinking that on a day, we exchange around 47 emails per person, we end up with a total of 205 billion emails worldwide.

Moreover, only 38% of the average inbox contains important information while the rest of 62% is pure distraction. These facts linked to the 64 seconds average recovery time results in an average of 8 hours of lost productivity per week. That’s an entire working day lost on low-value tasks!

Still not convinced?

Think what you can do with almost 8 extra hours per week: work one less hour per day; have more team building meetings; get to know your colleagues or even allow longer breaks. These are just some ideas that will definitely increase the motivation of your team.

Want to increase motivation? Then increase the productivity and the ROI will shortly follow. But how can you do that? What makes emails so special?

The first thing crossing my mind is the one-to-many communication capabilities, but other solutions offer it too, and even in a more efficient way. Sending documents and media? Try searching for an old thread without getting frustrated.

Work smart, not hard.

Remember those solutions that I was talking before? XWiki is one of them. It can be described as a centralised platform allowing anyone to keep track of a public discussion, comment, share documents or even vote. And the best thing is that you can customise it to exactly fit your needs.

Take a look on these simple ways to increase productivity while keeping your team motivated! For any questions that you might have, don't be shy and contact us! Or even better, you can give it a go and try out these functions yourself by creating a demo cloud instance!

Use comments instead of email replies. 

Click on the image to enlarge.

Use polls to find the overall opinion on a specific matter.

Click on the image to enlarge.

Attach easy to access documents instead of posting them in endless threads.

Click on the image to enlarge.

Everything is easier when you use a collaborative platform!

George Nikolic

Marketing Specialist @ XWiki

Oct 10 2016

Intranets: How they help your business?

organigram.jpg

Image by geralt

Once with the expansion of a company, a lot more variables come into the equation. Starting from needing extra funding to developing an adequate organigram, managers need to find ways to prevent organisational silos while keeping the productivity and efficiency on a high level.

One of the most reliable choices is to implement an intranet. You might ask yourself what is an intranet? So let me explain this concept.

An intranet is any closed network created using web platforms and accessed only by the employees of a company. It enables them to create content and manage documents while developing the organisational culture.

Ok, now that we’ve got that straight. Let see what an intranet is good for.

Concerning trends are slowly rising

An incredible 96% of the interviewed executives say that the lack of communication and collaboration is why businesses fail in the first place. Sure, we can always say that the global economy is shredded, the market is over-saturated and there is no competitive advantage to be found, but all those are just consequences of poor collaboration and communication.

Another rising trend is the fact that millennials are slowly becoming the majority of the working force. Known as the generation with the lowest level of brand loyalty and a reasonably high level of skepticism, they always keep an eye out for better opportunities. Keeping them motivated is one of the hardest tasks a manager might have.

A study conducted by the Institute of Internal Communication reveals that 39% of the interviewed employees said that their organisations have a low level of communication and this fact slowly reduces their motivation. Connecting the dots, I think we can all see where this is going. Let’s just make this clear: Managers need to ensure that companies are focusing on collaboration to avoid a high staff turnover and improve the ROI.

You are not alone!

It is crucial to develop an intranet developed by a company with years of experience and great customer support. Moreover, the Project Manager that will take great care of your project from the first time you contact the company until the implementation process ends, has to be a professional with broad technical experience and knowledge.

XWiki has them all: performant platform, long experience, knowledgeable project team and personalised methodologies. With more than 10 years of experience and numerous references, XWiki has been a trusted companion to many companies looking to invest in collaboration and communications software.

A powerful intranet

In all these years, XWiki has developed a platform able to support a wide range of necessities and help professionals better interact and share valuable knowledge. Being available in no less than 25 languages, makes XWiki the best choice for international companies as enables them to personalise the platform depending on the location of their offices. Moreover, it has proved in numerous occasions to be a highly flexible solution by allowing any user to connect to a centralised platform anywhere there is an internet connection.

Given the customisable nature of the platform, XWiki comes with all the applications that are important for your organisation. You can check our former custom projects by downloading Afcen’s business case or Aelia’s business case. If you need something even more personalised, feel free to contact us or see our methodologies.

George Nikolic

Marketing Specialist @XWiki

Oct 03 2016

How to keep your customers happy

business.jpgImage by citirecruitment

We all want a product that requires as little customer support as possible, but things never go as planned. Those times, when your company needs to provide professional assistance in a matter of minutes, can make the difference between a rising star and an average company.

Think about it from this perspective. You hate being put on hold for more than 5 minutes, right? You definitely hate being sent from one support agent to another due to lack of knowledge, right? Well, almost 80% of the interviewed people think the same and consider these reasons good enough to make them take the business elsewhere.

Don’t drive your customers away

According to a study conducted by Accenture, 80% of the customers who switched providers due to poor service said that they could have been retained if the first contact with the company was leading towards a resolution. This trend definitely doesn't seem to stop spreading as the current generation of millennials are known to be very picky in terms of assistance and quite skeptical on spending money when poor reviews are out there.

Another concerning trend for the customer support departments is the brand loyalty which is decreasing considerably from one year to another. Customers don’t wait for you to be reactive to their needs, instead they keep an eye open for better offers. Look on the bright side. If you are proactive when it comes to customer support, you will have a significant competitive advantage that can help you increase sales. You only need to be there, ready to welcome unsatisfied users.

There is always a solution

I know you've heard that one before. It’s always easier to say what needs to be done, but it’s way harder when you need to come up with a solution. This is why I’m going to present you a winning combination.

We can all agree that technology is everywhere nowadays. Even the customers know that and expect you to be online. Phone calls and emails might still work, but for how long? As said before, the proactive companies will rule the market. Prepare yourself and don’t be caught by surprise.

The most cost efficient way to provide fast, proven to work solutions and quit redirecting people from one agent to another is by implementing a knowledge base. Let me explain you exactly what I mean.

XWiki Knowledge Base for Customer Support

When a customer gets in contact with you, he expects quick and professional customer support offered by an experienced agent. Nothing hard to image, but in order to provide that you have two options:

  • Train all your agents to offer cutting edge technical support which costs both time and money, but let’s be honest, there will always be the risk of investing money in the wrong employee. Following this path, when your company evolves and needs more support agents, you will have to pay exponentially for their training.
  • Implement a knowledge base where all your agents can search for previously signaled issues and check the solution provided then. This does not only let your company grow without any concern in this area, but also takes less time for a solution to be found.

XWiki provides a state of the art Knowledge Base specifically developed and tested to meet the most exigent needs in terms of solution storing. Ranging from bringing structure to your data, to real time collaboration, XWiki Knowledge Base can do it. You can give a try to the cloud version by accessing XWiki.com, but if you really need something custom, we can do that too. Give us a sign and we’ll reply in no time.

George Nikolic

Marketing Specialist @ XWiki

Sep 22 2016

ISO 9000: Step-by-step guide

data-management.jpg

Image by SCY

Once with the rising competition in basically any industry that was around for more than 3 years, the need of creating or maintaining strategic advantages is a priority in any company. Thinking from the customer’s perspective, what are the reasons that make you choose a product over another one solving the same need? We can all agree the quality and the price are two of the most well known buying criteria. But what makes a price go up or down? I think the quality of the production and distribution process. A production workflow as efficient as possible is not only a guarantee of a qualitative product, but also a way to reduce costs which are strongly related to the retailing price.

What is ISO 9000?

This is where the International Organization of Standardization steps in. Founded more than 60 years ago, this entity with members from 163 national standards organisations is in charge of easing the worldwide trade by implementing common standards. Another important power is their ability to award a company an ISO certification which guarantees the end-user a product qualitative enough to pass the minimum international standards.

With more than 20.000 regulations published, the most famous one is the ISO 9000 family. The standards part of this group are approaching the quality management topic, ranging from the requirements to be certified to how to make an internal or external quality assurance audit.

How to get certified?

First of all you need to be sure you understand what this certification requires. Your company needs to get examined once before getting the certification and every year to check if you are still compliant by an accredited body from your country.

Step 1

This is the first time your company is in contact with the certified consultants or internal auditors. They need to check the quality management processes and create a plan of what needs to be changed or implemented to be able to get the ISO 9000 certification. Once you have created a list of procedures, your employees need to familiarise with it. This can be achieved by publicly posting it in visible places such as a knowledge base and by providing training sessions.

Step 2

Contact the accredited body in your country and request a pre-assessment which can be considered a trial run. Bear in mind, they are not allowed to consult, but some assistance will be provided in order to confirm that the quality standards implemented are efficient. At this stage there is no pass or fail, so feel free to adjust your standards to meet their recommendations until the final assessment.

Step 3

Compared to the pre-assessment stage, the documentation review is mandatory and it means that the first stage of the assessment process just started. The accredited body will focus on the quality manual and the management policies. The second stage is when they make a detailed control of the way the requirements are being met. Ranging from talking to your employees to observing the workflow in your company, the auditors will check everything so make sure you are all set before calling them. The amount of time needed for this is linked to the company size and at times it might require more days.

Step 4

If there are a few issues that prevent you from being certified, an action request will be written in the audit report and a time frame is provided to address those findings. On the bright side, if everything goes smooth, you will receive a certificate of registration once the review board is approving your case.

Step 5

At this stage you are fully certified and need to make sure you are compliant with the ongoing quality procedures. Once at 3 years, the accredited body will re-examine your entire quality management workflow, but remember that on an yearly basis some parts of the company will be examined too.

How XWiki can help?

Thinking of how the process of accreditation is being handled, imagine all those standards that need to be efficiently stored, easily accessible and simple to edit. By getting ISO 9000 certified, I think you are interested in being more efficient, right?

The best way to organise your documents in an efficient way is to use XWiki Knowledge Base for Procedures. You can get a feeling of what it looks and works like by creating a 10 days free cloud account.  Let me give you a tip, this will also help during your first stage accreditation process when the documentation is being checked. Believe me, showing that you efficiently store and provide easy access to the quality procedures goes a long way.

We wish you the best of luck and we want to congratulate your initiative, if you decide to become ISO 9000 certified!

George Nikolic
Marketing Specialist @ XWiki