Enterprise20

Category: Enterprise20 (27 posts) [RSS]

Jul 04 2016

Improve your everyday work with business apps

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Multi-departmental validations: when haste makes waste

Have you ever spent days stressing out because you were waiting for an urgent confirmation which required the approval of several teams or departments?
And while you waited "patiently" for your coworkers to reach a decision and find the time to get back to you, you merely underwent 10 reminder calls per hour?
... Don't you find these situations a tad stressful?

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Good news! There is a solution: it is called a "business application".

When you go business app, you don’t come back

A business app is a custom-made application for companies or organizations designed to help its activity. It can entail:

  • a simplified approach to a bank account opening process
  • optimizing information management in order to make strategic decisions
  • or any other customized application designed to boost your efficiency

At XWiki we often face clients who suffer from this crucial information management to improve their business. They usually work on documents or excel sheets that are updated by several people asynchronously, then sent by email or replaced on a server. Multiplied versions thus start to pile up - version 1, version 2, final version, final-final version - and one can hardly decypher the information he or she is actually looking for.

A popular misconception is that the solution is too complex to implement - it isn't.

Indeed business apps will enable you to:

  • centralize information: rather than spending time searching through emails and documents that have been updated by different teams, you can collaborate on the same document;
  • enhance productivity: by obtaining multiple and quick validations you are able to handle more work in less time;
  • work stress-free: building optimized processes will reduce your pain point and improve your health - say "bye bye" to your imminent burn out.

Licence to chill

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All things considered business apps will improve your life!
... and the proof is in the pudding: here are some detailed examples of our clients.

Chronopost International was experiencing difficulty with obtaining a rapid green light from its sales teams, its IT department and its local agency network to create an account. Client requests were not centralized which resulted in inefficient communication and a tiring management process.
In less than three months, XWiki delivered a business application that significantly reduced the response time of the different teams involved. It is now possible for the sales team to know at any time which requests are ongoing and what is their status!

DCNS - an international high-tech company and one of the few global leaders in defense naval systems - went through similar difficulties.
Some teams were working on incident reporting and communicated their excel files via email. They were constantly dealing with multiple versions of the same files which resulted in information loss. Not only were these asynchronous updates not allowing an efficient status to several departments, but delaying the alerts was multiplying incidents.
This is why XWiki centralized their accident reports and developed an instant alarm system. A short time after its launch, DCNS claimed our business application had prevented more than 200 material incidents.

So why would you stress yourself when you can just as easily get a license to chill? Contact us to set up your business app project.

Sarah Nitenberg
Project Manager

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Jun 16 2016

Centralized data: a miraculous solution to infobesity

It's a well known fact that innovative technologies, the web and social media are generating growth in data flows and data volume. In the past information used to be rare. But that's not the case anymore. On the contrary, today information is abundant, even overabundant. The infobesity concept illustrates perfectly this challenge: too much data can "destroy" information. ...

Nov 05 2015

Four Ways Collaboration Tools Transform Modern Businesses

As more businesses go digital we see an increased interest in collaboration tools, not as means to replace face to face communication, but as a way to amplify and structure interactions. When done well, the adoption of collaboration tools leads to a better implementation of the business objectives, better strategic decisions and ultimately to a positive cultural shift in organisations.

Collaborative communities

With many companies running their business in different offices and countries, often operating on different timezones, a strong collaborative tool becomes an essential part of everyday communication. While email still plays a strong role in staying connected, it’s the collaboration tool that makes it easy to organise all the information and create an engaged community that scales. Collaborative communities have the unique quality of encouraging users to look beyond the benefits of individual contribution. Facilitating cohesion, they align employee efforts on the same collective mission, advancing a common purpose.

Structured information anywhere, anytime

With the right tool in place knowledge workers gain quick access to the right data, but most importantly they can easily contribute new information to the benefit of the whole organisation. Harnessing the collective know-how, once a challenge, becomes a common practice. Gone are the days when different employees kept copies and backups of the same documents on their computers, sending them back and forth by email every time they wanted to make the slightest addition. With collaborative tools storage is no longer an issue and everyone enjoys access to up to date documents anytime and on any device.

Customer centricity

Collaboration through dedicated tools helps accelerate the process of solving issues. Knowledge bases improve efficiency and help reduce errors by providing immediate access to accurate and relevant information. Self-service tools offer a great way to cost effectively manage and scale customer support. Customers can quickly get answers without having to pick up the phone or write emails. This leads to increased customer satisfaction and ultimately to higher margins on knowledge-intensive work. 

Transparency

Finally, exceptional communities promote an ethos of transparency by defaulting to open. Access to accurate and updated information will help stakeholders make faster, better informed decisions. Security permissions can still be set in place, but instead of thinking about what should be shared, companies can make sharing the default and then select the things they consider should stay private. Giving access to information enables employees to do their jobs better and come up with unexpected positive contributions.

Summing it up collaboration tools are a key asset for building engaged communities, for structuring company data and growing customer centric, transparent organisations.

Oct 19 2015

Who are the leaders for the digital transformation in enterprises?

It's no secret that technological developments are impacting our workplace nowadays.
However, they are not as fast as one might think.

Whether it gets stuck in the budget or just on the ability of a company to identify the person or people responsible for these internal developments, it is clear that there is a significant gap between technological advances and their arrival in the enterprise. ...

Nov 27 2014

Enterprise 2.0, Social Business and Digital Transformation in one picture

The following is an image of Google Trends that shows us there is a true evolution in the usage of the concepts, the trends, the ideas related to the collaborative and digital enterprise. It's really impressive to see (like with Web 2.0 and social media a few years ago) how the wording changes regularly. But the question is: does each wording represent the same thing or not? What do you think of this picture? 

Please write an article with your answer, opinion and let us know. We will add it here. And also feel free to nominate 3 people who could answer as well. emoticon_smile

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Sep 26 2014

IOM Summit 2014 Recap

The XWiki SAS Team attended the 2014 edition of the IOM SUMMIT in Cologne, Germany.

This event was great, as it allowed us to find out more about the German digital workplace market and to meet people interested in collaboration & open source tools.

Keynotes from Jane McConnell (Strategy and governance adviser for digital workplaces, NetStrategy/JMC) and Dave Shepherd (Head of Frontline Help, Barclays UK Retail Bank) opened the conference with a status on the (R)Evolution of the digital workplace.

The conference continued with presentations by project leaders on how to define the digital workplace strategy and how to choose and successfully implement tools. Among them was Doris Wippermann from DS Produkte, who talked about their intranet project developed with XWiki.

The second day, Ludovic Dubost took part in the live demo session. 

This demo session featured several solutions, their key features, customization & administration capabilities. Ready to use applications, collaborative features and open source where amongst the topics mentioned by Ludovic during his intervention.

Of course, we also took some time to enjoy the city of Cologne, especially the Cologne Cathedral.

Enjoy them :-)

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Bis bald!

Jul 23 2014

Enterprise wikis: the three keys to success

A wiki is not a miracle tool that creates value by itself. People have to contribute and collaborate. But it's not so easy! A recent research on enterprise wikis finds the three key drivers of wiki success are: 1) Strategy, 2) Change management and 3) Measurement!

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Apr 11 2014

3rd edition of Social Now and 3rd participation of XWiki SAS

After Porto and Lisbon, this year's edition of the Social Now event was hosted in Amsterdam.

This event has an original format. It is a mix between traditional key notes and  conferences and demonstrations on how to use the collaborative solutions of several vendors to meet a fictitious (but very practical) use case. It brings together major stakeholders (Jamespot, Bluekiwi, eXo, Jive, SAP...) in a friendly atmosphere.

Each participant was required to give a presentation and then face questions from an independent jury.

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3 years after our first meeting with the Cablinc company (fictitious company especially created for the purpose of this event), they "called us" again for our services which were needed for the opening of a subsidiary in Turkey. Additional issues to be considered were:

  • access to enterprise knowledge on the run
  • ability to communicate with operators in the field / factory
  • ability to bring back information from the field to management

A demo prepared especially for the occasion was presented by Guillaume Lerouge.

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This European event is also an excellent opportunity to visit beautiful cities. Amsterdam was no exception and some of us took advantage of the breaks to go explore this awesome city :-)

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Nov 27 2013

Infographic: The social enterprise

CMS Wire created the following infograhic. It explores the social enterprise in several points: "What it means for the future, how it impacts the way we collaborate, and ultimately, its ability to sustain itself long after the hype dies down."

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Oct 17 2013

What is the wiki culture and what does it mean for enterprises?

Here is the third article of our series of articles, entitled "How can the wiki culture change your business".

For an enterprise, Wiki Culture is first about:

  • Understanding the "knowledge challenge" and making it a priority as big as for instance the responsibility for the structure of the company, as big as selling, as big as hiring and keeping skilled workers. 
  • Understanding how the process of favoring small contributions that can be combined will lead to better results than bigger contributions that are hard to bring together, and recognizing the importance of information organization.

Wiki Culture is about setting up the principles and the tools that will favor the contribution of information and its organization, that encourage the participation of all individuals to this sharing and organization process. Wiki Culture is about empowering every individual and every team and allowing them to be information consumers, but also producers and organizers.
Wiki Culture is about the company being focused on "group productivity", rather than on "individual productivity".

Group productivity versus Individual productivity

Enterprises focus a lot on individual productivity. First in performance reviews, employees are asked and motivated to perform individually. Internal competition also pushes this further.
Individuals are often more comfortable with the "personal productivity trend". Each employee creates his own environment of personal productivity on his computer. This is taken further by the BYOD trend in which employees will often install their own chosen tools. Each user has on his PC his own way of organizing files or email folders, his own email filters. Today in small and large companies, even when it is officially forbidden, individuals will use cloud tools such as DropBox and many others to improve their productivity.
At best they will expose others to their online content, but hardly work together with other employees to find a common organization for the information they work with. 

While these tools allow employees to be more productive, it is easy to understand that the productivity of the enterprise is not the sum of the productivity of individuals. It's all about the way employees work together. If they work well, one plus one can be three as each individual gains from the collaboration. If they don't work together, it can be highly counter productive as employees shoot in different directions. 

A key challenge for collaborative tools is to allow group productivity to rise while increasing individual productivity. This cannot be achieved by letting individuals make different incoherent decisions on how to use existing or new tools. Users and sub-groups have to be empowered to participate in the way the information system is organized.

Did Wiki Culture exist before Wikis

I believe that at the individual's level, the basis of the Wiki Culture did exist before the existence of wikis. An individual, often a leader, was able to gather information from others and organize it and then share it back (on print, by email, or any other way). However at the group level, the lack of appropriate tools led to making it difficult to make others participate in the process, thus reinforcing the model of organizations with a strong and very directive leader.
Today with new tools, multiple individuals who have the willingness to contribute, organize and share information, have the possibility to do so collaboratively and benefit from each other's work.

Ludovic Dubost
President & Founder