Enterprise20

Category: Enterprise20 (27 posts) [RSS]

Sep 19 2013

Wikis in enterprises

Here is the second article of our series of articles, entitled "How can the wiki culture change your business".

The initial Wiki and Wikipedia are not entreprises wikis. However at the same time as Wikipedia developed, multiple wiki software solutions were being built with enterprises in mind. These software solutions have been conveniently called "Enterprise Wikis". 

Enterprises share similar challenges when it comes to knowledge as the initial wiki communities. But there are some differences.

The growing knowledge challenge

Enterprises are made of individuals who work together. Each of the individuals processes information. In today's "knowledge economy", enterprises are processing more and more information. 

Employees need to get access to the information processed by other employees. Historically the sharing of information is mainly performed one to one, with a small share of the information being shared through meetings or trainings, where information can spread from one to many or many to many).

Enterprises and employees have also become more mobile, with employees changing jobs or enterprises. Enterprises can also grow faster and are spread geographically more
than they used to be, with employees being less in the same physical space.

Enterprises face a challenge when it comes to making knowledge more accessible and spread more efficiently.

Enterprises also face the challenge of "lost information" when employees leave.
When hiring an intern in your company and once the intern leaves, what will stay with the company from the intern's work? If the intern's job is for example to create tasks or produce material goods, everything will be OK, but if his job is to produce "knowledge" it is key to plan how this knowledge will be preserved after the internship. 

In today's companies employees keep asking questions to other employees on "how to do this or this", with every week employees redoing something that another employee has already done. Huge productivity gains are made by solving the "knowledge challenge", and for some companies not solving it will be life threatening as they become less competitive.

Ludovic Dubost
President & Founder

Sep 03 2013

How can the wiki culture change your business

It is generally accepted that modern technologies can help make your business more efficient by allowing information to easily spread inside the company, as well as be more accessible to all collaborators. However there are many methods to achieve this and they have very different effects on how the company culture evolves and, in the end, on which results the company can expect.

In a series of articles, entitled "How can the wiki culture change your business" I would like to share our experience with advanced wiki technologies used in the enterprise context and how these technologies have changed the company culture for the better. The fact is there are many things to learn from how wikis have transformed the communities and the organizations using them and how to apply this for the benefits of enterprises.

Here is the plan I will be following (make sure you save the link to this article, since we will be updating it):

  1. First a little background on Wikis
  2. Wikis in enterprises
  3. What is the wiki culture and what does it mean for enterprises?
  4. The benefits of the wiki culture
  5. How to start with the wiki culture
  6. Do tools matter for the wiki culture?

First a little background on wikis

Here is the first article of our series "How wiki culture can change your business." Before getting into the details, we will be offering a brief introduction to the history of the wiki and the benefits of using this tool!

The first wiki

The wiki concept was invented by Ward Cunningham in 1995 when he was looking for a way to build a community for sharing experience on good development patterns.
He designed the "most simple tool" which would achieve this goal. The key concept was pages that were freely editable to all participants with a system to easily create links from one page to another.
One of the key elements was that the link is created before the page and once the "save" button is clicked all content is instantly published without any approval process.

After the creation of the first wiki by Ward Cunningham, for which the code was made open source, other developers have created their own wiki software, improving and adding additional possibilities, but keeping the key concepts at the heart of the software.

Wikipedia

The wiki concept has been popularized by the creation of Wikipedia which had the objective of creating an encyclopedia of human knowledge using the wiki concept. In less than 10 years, Wikipedia killed the business of written or CDROM Encyclopedias created by experts and became one of the top 10 visited web sites around the world.
Today many Google searches will have as the top results a Wikipedia page. It has been an immense success, despite all criticism from "experts" on the quality of the Wikipedia content. It's been the proof that a community of many individuals contributing small pieces of work can beat a limited team of highly skilled individuals working full time.

While the Wikipedia experience cannot be applied as is for enterprises, there are many things to learn from it. Particularly, here are two important aspects that are important from my point of view:

  1. The success of Wikipedia is not about the size of each individual's contribution, but the opposite. It's about each individual bringing a little piece of his knowledge and combining it with the previous content. When sharing information, on a short time span, it might look like the bigger the contribution the better it is, but contributions don't add up like numbers. It's all about how contributions can be combined to become something bigger and of higher value. Two big Word documents will hardly be something you can combine easily, while progressively adding small pieces of content to an existing document will allow this combination to happen. It is important to note that what is obvious for the world's knowledge is also true inside an enterprise: no individual has all the knowledge.
  2. The quality of the end result is not only about the words in each page's content, but also about the organization of the content in the page and the links between the pages. A big part of the value of Wikipedia is the "organization of the information", which was also crowd-sourced.

This is particularly important in the enterprise context, when we compare wikis with social networks or document management systems. The later tools do not allow to work efficiently and collaboratively on information organization, which leads to very poor results in terms of navigability of the information.

So, does this apply to enterprises? We'll investigate it in the second article.

Ludovic Dubost
President & Founder

May 14 2013

Social Now 2013

Social Now - Tools for The Workforce

In April, we took part in the second edition of Social Now. This year, the event took place in Lisbon, Portugal. Located near the 1998 Universal Exhibition's place, the event was organized in the most modern district of the portuguese capital. What a great place to talk about technology. emoticon_smile

We particularly enjoyed participating in this event because it meant we could present how XWiki would address Cablinc's (a fictitious company) collaboration and knowledge management needs. This was a pretty original way to present our product, its features and the XWiki solutions.

Social Now - Tools for The Workforce

It also was a great opportunity to discover how other tools address the same problematics, to exchange information with Enterprise 2.0 and collaboration experts.

The event went well and we are looking forward to the third edition of Social Now!

More photos here and there.

Jun 13 2012

XWiki SAS will be at Social Now!

Social Now is an international event with a unique format, conceived to help you choose tools and identify approaches for the social organization, not forgetting the importance of adoption and accompanying processes.

At Social Now participants will see how Cablinc, a fictitious company, would use each social tools for innovation management, project-based collaboration and topic-based knowledge sharing.
1 company. 3 business cases. 13 tools (XWiki is one of them). This is what will help participants identify: 

  • the best tool for their organisation
  • good tools to complement their existing ones and
  • processes and approaches they can use to improve adoption and impact of their own internal platforms.

In order to help participants further, a panel of three independent professionals will pose questions to unveil some more details about each tool and to highlight the important aspects to consider when choosing a tool.

Lee Bryant and Oscar Berg will do the keynote presentations. Samuel Driessen will host the event. Other experienced professionals will share some practical tips and an international audience will sure to have some great experiences to share.

Social Now is taking place in Oporto (Portugal), 27th & 28th June 2012.

The organizers are happy to offer a 25% discount to companies that mention the name of our tool in the registration form. But be careful, this offer is only valid until June 15th. Go on and see you there!

Mar 23 2012

Understanding Enterprise 2.0 and Social Business in less than 3 minutes

In the video below (please, click on the image to see the video), "Andrew McAfee of the MIT Center for Digital Business explains how new collaborative tools let everyone create and organize information." Short, simple, clear!

andrewmcafee

Feb 10 2012

Enterprise 2.0: a joyful definition

Juggler Fabian Seewald (Dundu) explains the concept of Enterprise 2.0 at the Enterprise 2.0 Summit, in Paris. Really cool! emoticon_smile

Dec 20 2011

State of enterprise 2.0, by Jacob Morgan (Chess Media Group)

Jacob Morgan (co-founder and Principal at Chess Media Group) uploaded the slides from his keynote on the state of enterprise 2.0 collaboration at Online Information 2011.

Oct 31 2011

XWiki Enterprise 3.2 Released - Now With User Dashboards

We're excited to announce that the newest release of XWiki Enterprise is available for download. The 3.2 release pushes forward in the directions of the Application Within Minutes and Extension Manager features. Highlights include: 

  • many extension manager improvements
  • user dashboards
  • wiki workspaces
  • storage improvements
  • easier activation and configuration of Google Analytics
  • improvements of search results scoring

Today we're going to talk about user dashboards, a new feature which takes the dashboard experience to the next level. By activating your personal dashboard in the User Profile you can now easily organize the dashboard to your particular needs, with no implications to other wiki users.

To achieve this click on your user name in the top right corner of the page, click on the "My dashboard" tab, edit the dashboard according to your preferences and save your changes.

MyDashboardUserProfile.png

You can also choose to display your personal dashboard on the wiki WebHome...

MyDashboardWebHome.png

... while other users will still see the default wiki dashboard.

DefaultDashboardWebHome.png

Make sure you read the release notes for the complete list of features and improvements introduced in XWiki Enterprise 3.2.

New to XWiki? Click here to discover its features or try it today in the cloud!

Oct 24 2011

Enterprise 2.0, french touch

Here is a collaboratively and collectively written book about Enterprise 2.0. It is the English version of the original French, published online at the end of last year.

Enjoy!

This translation was made possible by a partnershipwith the company LinguaSpirit, who carried out the work for us.

Jul 27 2011

Understanding the difference between data, information and knowledge management in one graphic

Here is a great graphic by EpicGraphic.com that explains the differences between data, information and knowledge management: 

data cake
Image by EpicGraphic