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Category: Products (41 posts) [RSS]

Nov 07 2017

How to write a SOP with XWiki Procedures

Standard Operating Procedures (SOPs) are a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. XWiki offers you a versatile and ready-to-use structure for all interested domains: management, IT development, marketing, HR, transportation and many more. This is a solution suitable for any department of an enterprise searching to put in place a procedure which would streamline their processes.

Here are 4 steps to create easy-to-follow SOPs:

1. Do your research

A key planning activity for writing effective procedures is to understand the process that will be documented within the procedure. That starts with research or, in other words, collecting information.

This would include doing things like interviewing process owners and process doers. They are the go-to people when requesting related information because of their insight and involvement into the process. In addition, research should help you build objectives by learning process capabilities and by benchmarking industry leaders performances in targeted areas.

Do: Include screenshots, images, videos and best case practices.

Don't: Avoid connecting tasks to specific tools, as they might change over time.

Search tool

2. Establish the bigger picture

Your task is to create a situation where employees aren’t simply just following procedures. They want to understand the roles they play in company success.

By setting goals aligned to the organizational strategy, they will be more motivated to improve the procedures as they will grow along with the company. Therefore, keep in mind that your procedures would need to explain the actions towards the accomplishment of your business plan, while documenting the involved steps and the effects of interactions with other processes. 

Do: Show where a procedure's success falls under the company's growth plan.

Don't: Forget to brief in all departments involved in the well-going of the procedure. 

Procedures categories

3. Provide a structure 

A written procedure is a step-by-step guide to direct the reader through a task, so keep things simple and clear. With XWiki Procedures you have the chance to expand procedures to a company level, or just keep it neat for a team. Give your procedure a structure that will ease the efforts done by your employees instead of sending them on a time consuming path.

Do: Insist on the sequence and correlation of the tasks, as it will help when following them.

Don't: Leave out steps just because they seem obvious. They never are. 

Procedures sidebar structure

4. Involve employees

Give employees ownership so they can contribute to the way things are happening in your organization. For most companies, the problem isn’t necessary with the procedure, but with how the procedure is presented to employees. Make them enjoyable, easy to follow, and most of all - appreciate those taking the time to improve them.

Do: Brainstorms and offer guidance before instilling a new procedure, so everyone is fully on-board. 

Don't: Just add a procedure, take the time to explain all things left unclear and amend where necessary. 

Assign user responsibilities

Conclusions:

1. Research what the competition does and what steps you need to follow, customize it to your needs. 

2. Emphasize the bigger picture and how procedures help your company thrive. 

3. Take the time to make the procedure structured, easy to follow and have clear tasks.

4. Give ownership to those working on the procedure. Encourage them to improve it. 

TRY NOW

Not yet convinced? Try it for 10 days, for free, with no strings attached and no credit card required.

Oct 16 2017

Make SOPs easy with Procedures

Have you lost time looking for the specific steps of a task, only to find them as a file at the bottom of a long thread of emails? So did we, until we decided to take the matter into our own hands and create a solution to solve the issue of misplaced standard operating procedures (SOPs): XWiki Procedures. 

Standard Operating Procedures (SOPs) are an established or official way of doing something, as in the steps for getting from A to B or from idea to results. XWiki offers a versatile and ready-to-use structure for all interested fields of activity: management, IT development, marketing, HR or transportation. This being said, XWiki Procedures can be used for any department of an enterprise trying to put in place procedures that would streamline their processes. It meets the need of professionals in terms of knowledge management, enhancing collaboration, following standard operating procedures and structuring content.

TRY NOW

The advantages of choosing to use XWiki Procedures over other classic solutions (written lists, threads of emails or a basic doc) are the top-notch features that allow you to: 

  • Save time for what matters
  • Facilitate employee turnover
  • Reduce errors and re-do’s
  • Add value to your business

In order to answer the growing needs of companies and policymakers in having an efficient tool to host and process task management methodologies, we created a solution based on cloud and accessible from any device. With XWiki Procedures you can assign user access rights, delegate user responsibilities, have access to change history, personalize your content, and organize it to meet your organizational structure. 

Moreover, with XWiki Procedures you can start small and then grow your procedures base for a process or even the entire enterprise, with no difficulty or delay in deployment. 

Not yet convinced? Try it for 10 days, for free, with no strings attached and no credit card required. 

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Mar 30 2017

Solutions Intranet 2017 talks

Last week was a busy one, here at XWiki. We've attended Solutions Intranet - RSE & collaboratif where we had 6 talks on different subjects related to collaboration and the wiki culture. Ludovic, our CEO, and Olivier, our VP for Business Development have presented the benefits of using wikis as collaborative tools and how the digital transformation can impact the success of a company.

Here's Olivier's English presentation on the way the intranet can be the starting point of digitalization.

Ludovic also has held a presentation in French about the Wiki culture and how it can help companies perform better.

These three days have been a true pleasure, we have met incredible people, made friends and the most important, we have actively participated in the talks sessions.

Feb 28 2017

More recognition coming towards XWiki with 2017 Collaboration Software Awards

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Over the past 12 years, since XWiki has been launched, we have won several awards and distinctions as tokens of recognition to our contribution on the collaborative tools market and for our involvement in the Open Source world.

Back in 2009, XWiki has been named one of the 200 finalists of the Red Herring 100 Europe award program. Soon after, we have been chosen as one of the 5 winners of the 2010 Open Innovation awards, presided by a jury composed of Open Source experts, leading IT managers and innovation consultants. Year of 2013 was another successful one for us as OWcon awarded XWiki the Technology Council Special Prize for our ethical approach of doing business and for complying with the best Open Source practices.

Today, our innovative spirit and focus on customer experience has landed us two more awards that we are proud of. FinancesOnline, a trusted B2B SaaS directory, has evaluated XWiki and gave an extensive review which underlines our focus on improving collaboration and developing an innovative data structure model. We have scored 98% in user satisfaction according to their customer satisfaction algorithm. Moreover, their SaaS experts have rated XWiki an average of 8/10.

Following these encouraging results, we have received the 2017 Rising Star Award and the 2017 Great User Experience for their online community software category both proving, once again, our focus on providing bespoken user experience and innovative solutions. What is more, XWiki has also been mentioned on the platform’s list of leading collaboration software solutions prepared by their experts.

We are happy and privileged to be recognized as a provider of good software and services. We are looking forward to seeing what other surprises 2017 has planned for us!

About XWiki SAS

XWiki SAS is a company created in 2004 whose founding members initiated the XWiki Open Source community. It aims to provide a range of professional services for the XWiki software, which is under the LGPL licence. These services are targeted primarily to organizations and communities seeking to allow their users to work better together, and drive their wiki at a higher level of performance.

Recently, XWiki was the solution chosen by Amazon as its intranet solution. XWiki has today over 200 customer references and thousands of business users in France and worldwide.

Feb 23 2017

XWiki launches Procedures Flavor

Press release

XWiki SAS, a leading provider of collaboration solutions, launches its newest flavor: the XWiki Procedures. This offer is for anyone who wishes to quickly and simply deploy a wiki-based procedure tool that responds to business organizing needs, in a easy to understand and use form. 


Paris, 23 February 2017

The XWiki SAS wiki procedures solution meets the need of professionals in terms of knowledge management, enhancing collaboration, following policies and structuring content. In order to answer the growing needs of companies and policymakers in having an established methodology of dealing with tasks, XWiki SAS is making the solution available to all new Cloud users, in beta mode, and accepts feedback to optimize it. 

Screenshots of the Procedures Flavor Overview and of a stage

Procedures are an established or official way of doing something, as in the steps for getting from A to B or from idea to results. XWiki offers a versatile ready to use structure for all interested domains of activity: management, IT development, marketing, HR, transportation and many more, or any department of an enterprise trying to put in place procedures in order to streamline processes. The advantages of choosing to use Procedures over other classic solutions are the top-notch features that allow you to: 

  • Create Categories and Procedures
  • Add covers, icons and descriptions
  • Assign responsible users
  • Check-out the customized Search

A main advantage of XWiki Procedures is the fact that it enables organizations to start "small" and then grow their procedure for a process or even the entire enterprise, with no difficulty or delay in deployment.

The flavor is free to try for all new XWiki Cloud users, and can be installed from here, by choosing Procedures Flavor, as seen below:

Try-XWiki-Cloud-for-Free-XWiki-SAS.png

About XWiki SAS

XWiki SAS is a company created in 2004 whose founding members initiated the XWiki Open Source community. It aims to provide a range of professional services for the XWiki software, which is under the LGPL licence. These services are targeted primarily to organizations and communities seeking to allow their users to work better together, and drive their wiki at a higher level of performance. Recently, XWiki was the solution chosen by Amazon as its intranet solution. XWiki has today over 200 customer references and thousands of business users in France and worldwide.

For more information, please contact George Nikolic by mail at george.nikolic@xwiki.com or visit our website http://www.xwiki.com.

Dec 06 2016

Top 5 benefits of organizing information within your company

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We all get frustrated whenever we misplace our belongings and looking for them is a time and energy consuming effort that could have been avoided simply by being more organised. What happens if they are not personal belongings, what if we would talk about your work emails, presentation files or quarterly reports? The consequences of this lack of organisation would be catastrophic not only for you, but for the entire company.

How to avoid this type of hardship? The solution might seem obvious, yet often gets overlooked: organising information.

Its advantages are various and the top 5 most relevant benefits are:

Efficiency
The greatest advantage of organising information within a company is the efficiency of the resources. An organised professional will spend less time correcting mistakes, searching for information and fixing any clutter. The time saved means more time for doing productive things and more resources for other projects, therefore more money. Apart from the positive impact on time management, organising information will make it more comfortable for employees to share any information with each other, thus working better as a team.

Tracking progress
Of the company. Progressing is the aim of every business, but how can you measure it? Having a clear overview of the company’s projects, activities and resources helps management while decision-making. Compiling and recording the data of your company’s incomes and expenditures will help timely identify bottlenecks and support the decision to redirect resources and energy to more profitable elements.

Of the projects. Organising information also makes it easier for every employee to have access to relevant information, to have a  snapshot of all ongoing projects, so the inter-teams communication is more effective and to be on the same page with their teammates.

Better management skills
For any business, organising information is all about keeping things in proper order such that the path from inquiry to result is clear and time efficient. Information, in the business’ world, comes from various sources and takes lots of forms: employee records, news, internal meetings minutes or political context. A company’s information portfolio is the key action influencer in any matter concerning the company, so understanding the data and filtering the noise is essential to management.

Daniel Keys Moran said that “You can have data without information, but you cannot have information without data.” and his reference applies undoubtedly to the companies’ need to take rational decisions, thorough timely and reliable information procured through a logical and well structured method of information collecting, processing and disseminating. 

Instilling trust
Organising information establish a sense of trust and professionalism in the workplace. A well organised company projects an image of reliability and control. The strategies adopted by rational decision makes with the help of thoroughly disseminated information help winning the trust of employees, clients and associates effortless.

Reduced stress
A well organised information culture triggers a more relaxed working environment, as opposed to a cluttered or disorganised office where you are constantly searching for items or through countless threads of emails, attachments and files. It also allows companies to adapt to modern working models, including remote resources or work from home. 

State-of-the-art tools that enable new ways of working have generated important changes in company management. Traditionally, team members and managers would juggle multiple files, resources and tasks while struggling to get people on the same page. Nowadays, organising information within collaborative workspaces make planning and managing different projects easier and more effective, while also ensuring that all tasks are finished on time and within budget. Try XWiki and convince yourself of the advantages. 

Alina Luchian
Content Marketing Specialist @XWiki

Oct 10 2016

Intranets: How they help your business?

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Image by geralt

Once with the expansion of a company, a lot more variables come into the equation. Starting from needing extra funding to developing an adequate organigram, managers need to find ways to prevent organisational silos while keeping the productivity and efficiency on a high level.

One of the most reliable choices is to implement an intranet. You might ask yourself what is an intranet? So let me explain this concept.

An intranet is any closed network created using web platforms and accessed only by the employees of a company. It enables them to create content and manage documents while developing the organisational culture.

Ok, now that we’ve got that straight. Let see what an intranet is good for.

Concerning trends are slowly rising

An incredible 96% of the interviewed executives say that the lack of communication and collaboration is why businesses fail in the first place. Sure, we can always say that the global economy is shredded, the market is over-saturated and there is no competitive advantage to be found, but all those are just consequences of poor collaboration and communication.

Another rising trend is the fact that millennials are slowly becoming the majority of the working force. Known as the generation with the lowest level of brand loyalty and a reasonably high level of skepticism, they always keep an eye out for better opportunities. Keeping them motivated is one of the hardest tasks a manager might have.

A study conducted by the Institute of Internal Communication reveals that 39% of the interviewed employees said that their organisations have a low level of communication and this fact slowly reduces their motivation. Connecting the dots, I think we can all see where this is going. Let’s just make this clear: Managers need to ensure that companies are focusing on collaboration to avoid a high staff turnover and improve the ROI.

You are not alone!

It is crucial to develop an intranet developed by a company with years of experience and great customer support. Moreover, the Project Manager that will take great care of your project from the first time you contact the company until the implementation process ends, has to be a professional with broad technical experience and knowledge.

XWiki has them all: performant platform, long experience, knowledgeable project team and personalised methodologies. With more than 10 years of experience and numerous references, XWiki has been a trusted companion to many companies looking to invest in collaboration and communications software.

A powerful intranet

In all these years, XWiki has developed a platform able to support a wide range of necessities and help professionals better interact and share valuable knowledge. Being available in no less than 25 languages, makes XWiki the best choice for international companies as enables them to personalise the platform depending on the location of their offices. Moreover, it has proved in numerous occasions to be a highly flexible solution by allowing any user to connect to a centralised platform anywhere there is an internet connection.

Given the customisable nature of the platform, XWiki comes with all the applications that are important for your organisation. You can check our former custom projects by downloading Afcen’s business case or Aelia’s business case. If you need something even more personalised, feel free to contact us or see our methodologies.

George Nikolic

Marketing Specialist @XWiki

Oct 03 2016

How to keep your customers happy

business.jpgImage by citirecruitment

We all want a product that requires as little customer support as possible, but things never go as planned. Those times, when your company needs to provide professional assistance in a matter of minutes, can make the difference between a rising star and an average company.

Think about it from this perspective. You hate being put on hold for more than 5 minutes, right? You definitely hate being sent from one support agent to another due to lack of knowledge, right? Well, almost 80% of the interviewed people think the same and consider these reasons good enough to make them take the business elsewhere.

Don’t drive your customers away

According to a study conducted by Accenture, 80% of the customers who switched providers due to poor service said that they could have been retained if the first contact with the company was leading towards a resolution. This trend definitely doesn't seem to stop spreading as the current generation of millennials are known to be very picky in terms of assistance and quite skeptical on spending money when poor reviews are out there.

Another concerning trend for the customer support departments is the brand loyalty which is decreasing considerably from one year to another. Customers don’t wait for you to be reactive to their needs, instead they keep an eye open for better offers. Look on the bright side. If you are proactive when it comes to customer support, you will have a significant competitive advantage that can help you increase sales. You only need to be there, ready to welcome unsatisfied users.

There is always a solution

I know you've heard that one before. It’s always easier to say what needs to be done, but it’s way harder when you need to come up with a solution. This is why I’m going to present you a winning combination.

We can all agree that technology is everywhere nowadays. Even the customers know that and expect you to be online. Phone calls and emails might still work, but for how long? As said before, the proactive companies will rule the market. Prepare yourself and don’t be caught by surprise.

The most cost efficient way to provide fast, proven to work solutions and quit redirecting people from one agent to another is by implementing a knowledge base. Let me explain you exactly what I mean.

XWiki Knowledge Base for Customer Support

When a customer gets in contact with you, he expects quick and professional customer support offered by an experienced agent. Nothing hard to image, but in order to provide that you have two options:

  • Train all your agents to offer cutting edge technical support which costs both time and money, but let’s be honest, there will always be the risk of investing money in the wrong employee. Following this path, when your company evolves and needs more support agents, you will have to pay exponentially for their training.
  • Implement a knowledge base where all your agents can search for previously signaled issues and check the solution provided then. This does not only let your company grow without any concern in this area, but also takes less time for a solution to be found.

XWiki provides a state of the art Knowledge Base specifically developed and tested to meet the most exigent needs in terms of solution storing. Ranging from bringing structure to your data, to real time collaboration, XWiki Knowledge Base can do it. You can give a try to the cloud version by accessing XWiki.com, but if you really need something custom, we can do that too. Give us a sign and we’ll reply in no time.

George Nikolic

Marketing Specialist @ XWiki

Sep 26 2016

Global needs. Simple solutions.

9675018730_f3ab9ab065.jpgImage by vancouverfilmschool

Economic globalisation represents the concept of countries transacting commodities, services, know-how and money in an international context with the intention to stimulate and develop the world’s economy. This concept comes with a lot of benefits, but also some downsides. Companies often report a lack of communication and collaboration due to the geographical distances between the offices. Moreover, the large amounts of unstructured data, gathered after years of activity, are preventing multinational companies to perform efficiently and to be cost-effective.

Rapid growth of unstructured data

According to 40% of the respondents of a ESG survey on the cost of unstructured data, the most persistent challenge over the years is the rapid growth and the way unstructured data is managed. Moreover, the same study shows that only 36% of the average IT budget is spent on investments which are able to produce ROI, while the rest of 64% is spent on managing the unstructured data.

The reasons are diverse and could be influenced, as an example, by the lack of knowledge of how many copies are archived, what documents are relevant and there is always the risk of new employees to create or duplicate documents. Based on these facts we can understand of what importance it is to have everything structured in a collaborative platform, where any employee, no matter the technical skills is able to create, modify or share documents.

The client

This was the case of one of our clients. EMC is a global leading company with activities in the information systems and storage on the international markets. After continuously collecting data, EMC has faced a challenge in structuring and managing it in an efficient way. The consequence of leaving it unstructured is linked to poor efficiency and higher administrative costs. They had to find a way to manage large amounts of information mainly consisting in business proposals in Word format.

Our solutions

After research, they have chosen XWiki as the most suitable company to address their needs. Constantly communicating, we have understood the needs and started developing a structured knowledge base able to support EMC in their efforts of storing the internal competitive intelligence data. Moreover, in order to easily access information, we have implemented special filters for the ground teams to easily contribute with new articles and relevant information about their competitors. Furthermore, the Sales and Marketing teams have had their own special filter which was able to structure data based on the market and the product lines.

Once arrived in the implementation stage, we have offered our support in importing 30.000 Office documents in the newly created database. As the solution has been considered a valuable asset for the company, currently more than 5000 people within EMC are using it. If you want to know more about the EMC solution, please follow this link.

George Nikolic
Marketing Specialist @ XWiki

Sep 08 2016

You change. We change.

Source codeOriginal image created by Kuszapro

The software industry has developed tremendously in the last couple of years. Starting from a simple practice of ensuring better human efficiency and performance, it has increased so much and so fast, by both value and volume, that now has become a science. Today’s world is facing different issues than the past generations and new trends have forced the software industry to reorganize and find alternative ways to solve business and community related sensitive situations.

Level of interaction

Depending on the level of interaction with the user, Alan Cooper has structured the applications in four postures. The sovereign application is a software that is used the most. Usually it monopolizes the user’s attention for the greatest amount of time.

When an alternative solution is being used for a specific purpose on which the sovereign application is not performing as expected, a transient application is introduced. It attracts user’s interaction for a limited amount of time as it appears, gets the job done and exits the landscape immediately. If it is used for a longer period of time it becomes an auxiliary software to the sovereign one and it’s categorized as a parasitic application. The one interacting the least with the user is the daemonic application which is running in the background and doesn’t require direct human interaction.

Scale of implementation

On the other hand, considering the scale of implementation, there are two main categories: situational and enterprise applications. The difference between them consists solely on the target audience and the range of requirements.

Situational applications are usually considered fast to develop and implement, easy to use and flexible enough to be modified. They satisfy a specific, limited type of needs therefore are easier to implement and don’t require a considerable amount of planning and testing. Due to these characteristics are more preferable for small groups.

The enterprise application is the total opposite of the one mentioned above. It is usually more generic and satisfies a wide range of business purposes which are intended to be addressed by a large number of users. It requires meticulous planning, higher investments and have proved to be much more difficult to implement or change.


XWiki the best solution

Once with the strong focus on developing cloud technologies and deployment platforms, companies tend to implement situational applications on a wider scale, slowly over-passing the traditional enterprise applications. An example of platform supporting the development and use of situational wiki applications is XWiki. Using top-end technology, our wiki embraces change, therefore is considered to be one of the best solutions in terms of situational application for both big and small enterprises.

Our teams can perform on both the Waterfall methodology which is more preferred by clients who know exactly what needs they have, while the AGILE methodology allows us to start working with a limited amount of information and define requirements during the development process.


Top 3 reasons why XWiki is the perfect solution for your situational application:

  1. Easy to develop and implement means saved time, fewer costs and more money for your company.
  2. Being user friendly it allows your employees to focus on the most important tasks and increase their productivity which eventually increases their motivation and the company’s revenue.
  3. Flexible to meet your dynamic requirements. The development process can be resumed whenever you feel like it. To satisfy your latest needs without starting from square one, XWiki is adaptable and cost effective.

If you want to see examples of what situational applications we have developed please visit our references page.

George Nikolic
Marketing Specialist @ XWiki