Solutions

Category: Solutions (22 posts) [RSS]

Feb 16 2018

Learn how Amazon uses XWiki for over a year

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It has been a year since Amazon has chosen XWiki as its next generation internal Wiki platform for documentation and collaboration. Now, it is being used by nearly 20,000 active users, mostly in engineering and product teams, as a collaborative knowledge sharing and documentation platform. 

“At Amazon, we have been using wikis for many years. Wikis stimulate collaboration and sharing of information across teams and avoid information from getting lost in long email threads or file servers. We selected XWiki for its latest documentation features, its capacity to handle millions of pages, it’s capabilities to build custom modifications and its thriving developer community”, said the engineering manager of Amazon’s Wiki team.

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Our solution was picked after the team at Amazon evaluated multiple wiki solutions. Some of the specific features that made XWiki stand out to Amazon are: 

  • easy to use WYSIWYG and source editor, 
  • vast array of templates and macros, 
  • comments and annotations, 
  • image uploads by drag and drop, 
  • and permissions and tagging.

Amazon found XWiki's source code to be well organized, tested for quality and modularized enabling Amazon engineers to build customized solutions such as integrating the platform with AWS services like EC2, S3 and RDS. Our team provided Amazon with training, support and development services to help launch the platform in the company. Amazon sponsored the development of key features including hierarchical pages, scripting rights and CKEditor integration in the open-source version of the platform.

Amazon and XWiki.png

We're very happy to count Amazon as a XWiki user, validating all the efforts we spent over the past 14 years at making XWiki an open and performant platform that can be adapted to any use case.

If you want to know more about this project, download the business case.

Dec 18 2017

One Job One Solution presentations

At Paris Open Source Summit 2017, Ludovic - our CEO, hosted a track on One job, one solution!, an half-day long discussion on the importance of Open Source solutions in the international business environment. Specialists from Avencall, Axelor, Matrix, BlueMind, Maarch, Nexedi, Open-DSI, ATOL C&D, Jaguar Network and France Labs joined him.

Here is the full list of presentations:

Open Source Applications competing against proprietary on-premise and Cloud SolutionsLudovic Dubost, XWiki
XWiki, Wiki Collaboration as an alternative to Confluence or SharepointVincent Massol, XWiki
Xivo, la téléphonie Open Source, concurrent de Centrex et Skype / LyncLaurent Demange, Avencall
Un ERP Open SourceLaith Jubair, Axelor
Cryptpad: Secure Online CollaborationAaron McSween, Cryptpad/XWiki
Encrypted decentralised communication with Matrix and Riot as an alternative to Slack.Matthew Hodgson, Matrix
BlueMind,l’alternative Open Source à MS Exchange, O365 ou Gmail.Sylvain Garcia, BlueMind
Maarch RM : Archivage électronique normé pour les entreprisesJean-Louis Ercolani, Maarch
Nexedi, un ERP Open SourceJean-Paul Smets, Nexedi
Dolibarr, un ERP orienté TPE & PMEPhilippe Scofoni, Open-DSI
REMOcRA, une solution open source au service de la gestion des risquesCharles-Henry Vagner, ATOL C&D
Rudder, l’outil DevOPS Open Source d’automatisation et de vérificationAlexis Mousset, Rudder
Ilan Costa, Jaguar Network
Datafari, gérer ses documents avec une solution de rechercheCédric Ulmer, France Labs

Dec 14 2017

Paris Open Source Summit 2017 talks

Last week was a busy one, here at XWiki. We've attended Paris Open Source Summit 2017, where we had 4 talks on different subjects related to collaboration and the open source culture.

Ludovic, our CEO, hosted a track on One job, one solution!, an extensive discussion and, at times, debate on the importance and effects open source solutions bring to the business environment. Specialists from Avencall, Axelor, Matrix, BlueMind, Maarch, Nexedi, Open-DSI, ATOL C&D, Jaguar Network and France Labs joined him in room CLAP. The full list of talks, is available here.

During the track he thoroughly treated the subject of Open Source Applications competing against proprietary on-premise and Cloud Solutions. See his presentation below. 

In the same track, Vincent, our CTO, had an intervention on the benefits of using XWiki as an alternative to Confluence or Sharepoint, and how the digital transformation can impact the success of a company. Check out his presentation below.

Aaron, part of the XWiki research team, had an intervention on Cryptpad and the benefits it brings as a secure online collaboration tool. See his presentation below.

 

In the Dematerialisation track, Ludovic tackled the subject of "How can traditional companies benefit from tools used by the leading tech companies", with an in-depth analysis of XWiki and its clients. 

These two days have been a true pleasure, we have met incredible people, made connections and the most important, we helped strengthening the Open Source community.  

Nov 07 2017

How to write a SOP with XWiki Procedures

Standard Operating Procedures (SOPs) are a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. XWiki offers you a versatile and ready-to-use structure for all interested domains: management, IT development, marketing, HR, transportation and many more. This is a solution suitable for any department of an enterprise searching to put in place a procedure which would streamline their processes.

Here are 4 steps to create easy-to-follow SOPs:

1. Do your research

A key planning activity for writing effective procedures is to understand the process that will be documented within the procedure. That starts with research or, in other words, collecting information.

This would include doing things like interviewing process owners and process doers. They are the go-to people when requesting related information because of their insight and involvement into the process. In addition, research should help you build objectives by learning process capabilities and by benchmarking industry leaders performances in targeted areas.

Do: Include screenshots, images, videos and best case practices.

Don't: Avoid connecting tasks to specific tools, as they might change over time.

Search tool

2. Establish the bigger picture

Your task is to create a situation where employees aren’t simply just following procedures. They want to understand the roles they play in company success.

By setting goals aligned to the organizational strategy, they will be more motivated to improve the procedures as they will grow along with the company. Therefore, keep in mind that your procedures would need to explain the actions towards the accomplishment of your business plan, while documenting the involved steps and the effects of interactions with other processes. 

Do: Show where a procedure's success falls under the company's growth plan.

Don't: Forget to brief in all departments involved in the well-going of the procedure. 

Procedures categories

3. Provide a structure 

A written procedure is a step-by-step guide to direct the reader through a task, so keep things simple and clear. With XWiki Procedures you have the chance to expand procedures to a company level, or just keep it neat for a team. Give your procedure a structure that will ease the efforts done by your employees instead of sending them on a time consuming path.

Do: Insist on the sequence and correlation of the tasks, as it will help when following them.

Don't: Leave out steps just because they seem obvious. They never are. 

Procedures sidebar structure

4. Involve employees

Give employees ownership so they can contribute to the way things are happening in your organization. For most companies, the problem isn’t necessary with the procedure, but with how the procedure is presented to employees. Make them enjoyable, easy to follow, and most of all - appreciate those taking the time to improve them.

Do: Brainstorms and offer guidance before instilling a new procedure, so everyone is fully on-board. 

Don't: Just add a procedure, take the time to explain all things left unclear and amend where necessary. 

Assign user responsibilities

Conclusions:

1. Research what the competition does and what steps you need to follow, customize it to your needs. 

2. Emphasize the bigger picture and how procedures help your company thrive. 

3. Take the time to make the procedure structured, easy to follow and have clear tasks.

4. Give ownership to those working on the procedure. Encourage them to improve it. 

TRY NOW

Not yet convinced? Try it for 10 days, for free, with no strings attached and no credit card required.

Oct 16 2017

Make SOPs easy with Procedures

Have you lost time looking for the specific steps of a task, only to find them as a file at the bottom of a long thread of emails? So did we, until we decided to take the matter into our own hands and create a solution to solve the issue of misplaced standard operating procedures (SOPs): XWiki Procedures. 

Standard Operating Procedures (SOPs) are an established or official way of doing something, as in the steps for getting from A to B or from idea to results. XWiki offers a versatile and ready-to-use structure for all interested fields of activity: management, IT development, marketing, HR or transportation. This being said, XWiki Procedures can be used for any department of an enterprise trying to put in place procedures that would streamline their processes. It meets the need of professionals in terms of knowledge management, enhancing collaboration, following standard operating procedures and structuring content.

TRY NOW

The advantages of choosing to use XWiki Procedures over other classic solutions (written lists, threads of emails or a basic doc) are the top-notch features that allow you to: 

  • Save time for what matters
  • Facilitate employee turnover
  • Reduce errors and re-do’s
  • Add value to your business

In order to answer the growing needs of companies and policymakers in having an efficient tool to host and process task management methodologies, we created a solution based on cloud and accessible from any device. With XWiki Procedures you can assign user access rights, delegate user responsibilities, have access to change history, personalize your content, and organize it to meet your organizational structure. 

Moreover, with XWiki Procedures you can start small and then grow your procedures base for a process or even the entire enterprise, with no difficulty or delay in deployment. 

Not yet convinced? Try it for 10 days, for free, with no strings attached and no credit card required. 

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May 29 2017

3 common issues with intranet data import and how to avoid them

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Designed by Freepik

Many managers approach intranet migration with the feeling that all they need to do is move all their content onto the new system and everything will work seamlessly. Obviously, most of the time this is not the case. Not only can this approach lead to user experience problems, but it also denies you the opportunity to manage and refine your content database.

Take the time to read about the following three mistakes that most people make when migrating data to their intranet so you can avoid them in your organization.

1. Omitting a content audit beforehand

The mistake of thinking that all content on their current system is equally valuable is the most common amongst companies migrating to an intranet. This leads them to the conclusion that they should migrate all their content over onto the new system. However, as we found out during our 14 years of experience, migrating all your content is very inefficient.
A better approach is to perform a content audit to find out what content you have on your current system, and out of that what you really need.

Your content audit should answer the following questions:

  • How much content do you have?
  • How old is your content?
  • What’s the metadata of your content?
  • How valuable is your content?

We provide help with any migration project from an existing solution to XWiki, by taking over your existing data. As part of our data recovery projects, we implement the following methodology, meant to smooth the transition for you:

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 2. Forgetting to install the structure to the new intranet

Most organizations upgrade to a new intranet because they want to reap the benefits of a new or better platform. However, moving to a new platform can throw up some unexpected problems in the way your intranet works. A good structured intranet identifies important differences between the old and new platforms, so you can predict problems that might occur after migration and address them now.

This strategy should let you know which data you need to migrate, what you should archive, and what you can delete. All companies should have a content governance strategy in place anyway, but if you don’t currently have one, an intranet migration is a good opportunity to develop one.

For example, your content might end up being stored in surprising places on your new intranet, which could make it difficult for your users to access it as part of their daily activities. Use your governance and structure solutions to predict issues like this and address them before they become a problem for your users.

 3. Doing the migration by themselves

To capitalize all the information and knowledge of your business, it is important that the new solution is able to handle this transition. This is why we offer to assist you with the process. To avoid losing data and to save time, we have developed this import to be fully automated and secure.

These are the top benefits of performing a data import process with XWiki:

  • Each document becomes a webpage;
  • Documents are accessible from any web browser;
  • Edit and View interfaces on the same page (no back office);
  • Decrease or disappearance of information silos;
  • Addition of various features to collaborate around the content: comments and annotations;
  • Our technology allows you to perform massive imports of documents in your wiki, reducing the risk of losing data to almost none.

 

Want to know more? Drop us a line at sales@xwiki.com or try our solution, for free, to convince yourself. No strings attached.

Alina Luchian
Content Marketing Specialist @XWiki

Mar 30 2017

Solutions Intranet 2017 talks

Last week was a busy one, here at XWiki. We've attended Solutions Intranet - RSE & collaboratif where we had 6 talks on different subjects related to collaboration and the wiki culture. Ludovic, our CEO, and Olivier, our VP for Business Development have presented the benefits of using wikis as collaborative tools and how the digital transformation can impact the success of a company.

Here's Olivier's English presentation on the way the intranet can be the starting point of digitalization.

Ludovic also has held a presentation in French about the Wiki culture and how it can help companies perform better.

These three days have been a true pleasure, we have met incredible people, made friends and the most important, we have actively participated in the talks sessions.

Feb 28 2017

More recognition coming towards XWiki with 2017 Collaboration Software Awards

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Over the past 12 years, since XWiki has been launched, we have won several awards and distinctions as tokens of recognition to our contribution on the collaborative tools market and for our involvement in the Open Source world.

Back in 2009, XWiki has been named one of the 200 finalists of the Red Herring 100 Europe award program. Soon after, we have been chosen as one of the 5 winners of the 2010 Open Innovation awards, presided by a jury composed of Open Source experts, leading IT managers and innovation consultants. Year of 2013 was another successful one for us as OWcon awarded XWiki the Technology Council Special Prize for our ethical approach of doing business and for complying with the best Open Source practices.

Today, our innovative spirit and focus on customer experience has landed us two more awards that we are proud of. FinancesOnline, a trusted B2B SaaS directory, has evaluated XWiki and gave an extensive review which underlines our focus on improving collaboration and developing an innovative data structure model. We have scored 98% in user satisfaction according to their customer satisfaction algorithm. Moreover, their SaaS experts have rated XWiki an average of 8/10.

Following these encouraging results, we have received the 2017 Rising Star Award and the 2017 Great User Experience for their online community software category both proving, once again, our focus on providing bespoken user experience and innovative solutions. What is more, XWiki has also been mentioned on the platform’s list of leading collaboration software solutions prepared by their experts.

We are happy and privileged to be recognized as a provider of good software and services. We are looking forward to seeing what other surprises 2017 has planned for us!

About XWiki SAS

XWiki SAS is a company created in 2004 whose founding members initiated the XWiki Open Source community. It aims to provide a range of professional services for the XWiki software, which is under the LGPL licence. These services are targeted primarily to organizations and communities seeking to allow their users to work better together, and drive their wiki at a higher level of performance.

Recently, XWiki was the solution chosen by Amazon as its intranet solution. XWiki has today over 200 customer references and thousands of business users in France and worldwide.

Jan 31 2017

Amazon has chosen XWiki for its collaboration platform

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The whole XWiki team is proud to welcome Amazon as a new XWiki SAS client!

Amazon has chosen XWiki as its next generation internal Wiki platform for documentation and collaboration.

It is being used by nearly 20,000 active users, mostly in engineering and product teams, as a collaborative knowledge sharing and documentation platform.


“At Amazon, we have been using wikis for many years. Wikis stimulate collaboration and sharing of information across teams and avoid information from getting lost in long email threads or file servers. We selected XWiki for its latest documentation features, its capacity to handle millions of pages, it’s capabilities to build custom modifications and its thriving developer community”, said the engineering manager of Amazon’s Wiki team.


XWiki SAS provided Amazon with training, support and development services to help launch the platform in the company. Amazon sponsored the development of key features including hierarchical pages, scripting rights and CKEditor integration in the open-source version of the platform.

If you want to know more about this project,download the business case.

Dec 20 2016

XWiki’s special Christmas theme

“Deck the office with pixels of holly, ‘tis the quarter to be jolly” We’re feeling merry emoticon_wink

Decorations, carols in the hallways, gifts, parties, leave days... December has fully taken over offices and working spaces around the world. Whether you’re full onboard or went full Grinch when the first signs of Christmas decorations hit the supermarkets (in November!), chances are that, by now, the Christmas spirit got you.

The holiday season is upon us, and that begs the question: what more can you as an employer/manager to keep your employees happy and motivated? Just like any other Christmas enthusiasts, we thought of contributing to this movement and have taken this spirit to the next level: a special Christmas theme for your company’s XWiki. This way => XWiki Christmas free demo.

We have joined forces with the design team at the North Pole, drafted versions, then got the elves, the snowmen and the reindeers to provide feedback, did the implementation, asked for Santa’s blessing and agreed that this is the perfect picture of the season.

Since we’ve been praising it so highly, here’s a sneak peek of how the theme looks and feels like:

Gather your team around the XWiki Christmas theme and go through this year’s holidays with a smile on every face, even if at work. We challenge you to show us the best use of our special theme, whether it’s a blog post, internal newsletter or anything you might think of.

Let’s make the most of these Holidays! - XWiki’s little helpers

Alina Luchian
Content Marketing Specialist @XWiki