Support

We offer 2 types of support:

  • technical support for XWiki softwares (XWIKI and XWiki Enterprise)
  • developers support for companies that wish to develop on top of the software

Technical Support

The XWiki technical support offer is all about you: saving time and effort by helping you solve your problems as soon as they arise. Contact us whenever you need help: we will provide you with answers and solutions to overcome your problems.
Our support offer helps you make the most of your products and applications. It's a guarantee that we'll be there to help when you need us.

Our technical support includes:

  • Maintenance & Bugfix: we fix the issues you encounter when using our software
  • Installation support: we help you get your setup right
  • Remote diagnosis: we help you find out what's going wrong through VNC

You should purchase our technical support if:

  • You want to put your solution into production
  • You want to make sure your system will keep running smoothly
  • You want to know whenever an update goes out and have your software upgraded
  • You want help from experts
  • You want to make sure things are under control

Developer Support

The XWiki Platform offers an impressive breadth of features and capabilities that we'd like to help you discover. Your developers will be in direct contact with the XWiki development team, getting answers straight from the source whenever they have a question about XWiki's features & API.

Our developer support includes:

  • Answer to technical questions: we answer your questions related to XWiki development
  • API help: we help you find the relevant API calls to achieve your goals
  • Architecture best practices: we help you design your application in a modular fashion
  • Performance tuning: we provide you with the best practices to optimize the performance of your application

You should purchase developer support if:

  • You want to create your application with the help of XWiki experts
  • You want to develop faster and more efficiently on top of XWiki softwares
  • You want to make sure your applications follow XWiki development standards
  • You want to optimize the performance and quality of your XWiki application