Context

• Market : Insurance
• Needs : Create a document repository
• Solution : Intranet
• Product : XWiki Enterprise

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XWiki was able to offer an effective, ergonomic and scalable tool: with Wikidelia, everyone is sure to find and share reliable and up to date information in a few clicks with a collective work. (Raphaele Naud, Direction of the organisation)

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Context

The development of the company, the growing number of employees, its ongoing activity (24/24 and 7/7), combined with the multi-sites implantation, have all significantly increased the volume of business information. The communication inside the company had also to be improved and developed upon. FIDELIA Assistance had to completely revise the way they were accessing business information.

Needs

FIDELIA Assistance's needs were to:

• Centralize and facilitate access to information which would be both valid and reliable,
• Follow the updates and news related to contracts real-time,
• Involve all employees in the knowledge enrichment,
• Allow employees to stay informed about company news.

Solution

"On my side, I remember particularly the commitment and strong will of the leadership of FIDELIA to implement this wiki. In my opinion, it contributed a lot to the success of the project, as the process of creation and preparation of the documentation for and by the persons in charge of the support. In this way, the tool is "designed user" (Odyssée intranet manager, Marketing & Communication, GMF)

The solution proposed by XWiki SAS is based on the following services:

• Graphical charter customization
• Features development and customization
  • Establishment of a classification plan
  • Creation of the classification plan administration interface
  • Import / mass conversion of Office documents (Word, Power Point, Excel) in wiki pages
  • Customization of the search (filtering by type of document), of the "Favorites" feature and of the comments on documents
• System installation within the client's information system (+ clustering)
• Connection to the corporate directory (LDAP)
• Functional Administrator and Technical Administrator Support
• Functional Administrator and Technical Administrator Training

A success story

Since its launch, the wiki has 500 unique visits on average every day, more than 2000 pages were created and 900 comments have been posted. Wikidélia is appreciated very much in-house.

The key success factors are numerous. Among them:

• The usability and intuitive character of the deployed solution
• The presentations of the tool empowered users to learn how to use the solution rapidly
• The various events organized in connection with Wikidélia increased the user adoption
• The commitment and involvement of users reached the highest hierarchical level of FIDELIA Assistance

Initial results

The Wikidélia intranet allowed the shift from a verbal to a written culture where each employee can find an answer regardless of their knowledge level on the subject. FIDELIA Assistance have succeeded to capitalize on their knowledge and implemented the actions necessary to enrich it. Having the business procedures written has been a breakthrough for the company. A harmonisation of practices among sites and platforms has been initiated.