Support Agent Open Position

Support Engineer

About the position

Integrated with the Support & QA team, you will be working on several aspects of the support services in the objective of filling in the following missions:

• Provide clients support and technical solutions (via mail, instant messaging, phone or conferencing)
• Report development status to our clients
• Report issues to the development teams
• Report or dispatch tasks on complex issues
• Continuously have a general understanding of the XWiki product and the client environments
• Write technical documentation regarding common issues and procedures, both in French and in English

Technical requirements

• You have good programming skills and good database knowledge
• You have a working knowledge of web technologies (HTML, XML, Javascript, CSS, HTTP)
• You're aware of web server configuration (Apache Web server, Servlet containers)
• You know or can learn how to use JIRA (or a similar bug-tracking tool)
• You're aware of the software development cycle (requirements, specs, design, testing, deployment, maintenance, etc.)

Other expected skills

• Your verbal and written English skills allow a fluent communication with the international team
• French is considered a plus if you can write short and detailed descriptions of how our features work
• You're self motivated and eager to learn fast about pretty much anything we throw at you
• You know how to deliver on time - but you're not afraid to tell your manager when you're running late

Benefits

• This position can be either part time (30 h/week) or full time (40 h/week)
• XWiki is an international company, you will work in a tight collaboration with our teams in Iasi and Paris
• You will have the opportunity to participate to the improvement and evolution of our Open Source technology and products learning from a much wider community of developers.
• We offer a good compensation package with a competitive salary and bonuses based
  on performance.

Apply for this position

If you are interested in this job position, or for more information about it, please contact us at jobs@xwiki.com. If this job position doesn't match your profile, but you still think you could make a significant contribution to the XWiki team, send us your CV at jobs@xwiki.com.