Summary:
Our subscription plans offer the guarantees your enterprise requires.
You can easily choose the subscription level that meets your expectations.
Subscription
The subscription is a customer care program that includes warranties, support and maintenance for a server installation for a one year period.- An XWiki Subscription includes the warranties expected by professionals that are not included in the LGPL license covering the distribution of our products.
- An XWiki Subscription is the guarantee that your XWiki Solution is consistently being improved through regular major and minor updates.
- An XWiki Subscription includes a professional support service that can provide answers to your questions and correct problems quickly and efficiently
| Subscription | Silver | Gold | Platinum |
|---|---|---|---|
| Priority 1 Support | 1 working day | 4 working hours | 2 working hours |
| Priority 2 Support | 2 working days | 1 working day | 4 working hours |
| Priority 3 Support | 4 working days | 2 working days | 1 working day |
| Allowed Support Contacts | 1 | 2 | 4 |
| XEclipse | N/A | Included | Included |
| 24 / 7 Support | N/A | N/A | Included |
| Dedicated account manager | N/A | N/A | Included |
| Minimum contract duration | 6 months | ||
| Number of support cases | Unlimited | ||
| Means of communication | e-mail - skype (chat + voice) - phone | ||
- to the Pricing page
- to the Packaging page
- to the Solutions page
Version 1.26 last modified by Guillaume Lerouge on 08/02/2008 at 02:23
Document data
Attachments:
No attachments for this document
Comments: 0
No comments for this document