Products

Category: Products (50 posts) [RSS]

Jun 28 2019

Improving Customer Experience with our enhanced Cloud Customer Portal

Over the years XWiki Network has been the place where we spend most of our time communicating with our support clients.

We have recently started to work on the revamping of our support platform for our cloud users. You can access the newer version of our customer portal directly from the cloud wiki using “Report an issue”.

The latest XWiki Network includes

  • improvements for the management of support tickets with a better editor for reporting a support ticket
  • the possibility to purchase apps (including XWiki Pro, the full set of productivity and business-oriented applications) directly from the Shop*

At XWiki, we have always been focused on improving customer satisfaction by gathering as much feedback as possible which we then take into account as we discuss work on new features and improving our services.

For several years we have been sending out a yearly survey encouraging our clients to offer their opinion on both the services we provide but also on the product.

While the number of clients that have filled in the survey has remained steady, the question on our mind was how we could get more regular feedback. We wanted to keep it simple, with just a few clicks. Consequently, we have added just one rating option and a feedback box (in case our services rate lower than “Excellent” emoticon_wink ).

Gathering more feedback will help us know when we do well and where we can improve our services, so we encourage all our cloud users to click the rating they feel is closer to their customer experience.

Also, stay tuned for more improvements over the next period.

Oana Florea, Customer Support Manager

*Starting with level Silver, our Support clients will receive upon request a free voucher for XWiki Pro.

Feb 28 2019

CryptPad received the NGI award

This week, in Barcelona, Aaron and Ludovic attended the 4YFN conference to pick up CryptPad's "Privacy and trust-enhanced technologies" Startup award granted by NGI.

CryptPad is an open-source, web-based suite of collaborative editors which employs client-side cryptography to ensure that the server is not able to access the contents of users’ documents. CryptPad offers a variety of editors and other multi-user applications: rich text, code editing with syntax highlighting and markdown preview, presentations, polls for scheduling, kanbans for project management, and whiteboards for collaborative illustration.

CryptPad is being actively developed by XWiki SAS and currently funded as part of the Open PAAS NG research project, funded by BPI France. For the last 14 years, XWiki SAS has been building Open Source Collaboration Software and providing professional services allowing organizations to better organize their information.

Our promise is that CryptPad cannot spy on its users and that your data is really your data.

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Why does it matter?

It is difficult for all of us to give up powerful Internet services and software which bring us great value, but at the same time, we do not like to see how our data is being used for advertisement, political means or malicious hacking. Today this NGI Award is showing that it is possible to get our privacy back while enjoying powerful and easy to use services. We built CryptPad to show how far a team can go to empower users and increase their expectation of privacy from online services. While it was previously accepted that collaborative editing meant sacrificing confidentiality, we’ve not only proven that private editing is possible, but we’ve made our entire platform open source to ensure that this technology remains available. 

Want to be a part of this movement?

  • Use CryptPad and other Zero Knowledge services every day, tell us what you like and what we can do better.
  • Talk to your friends and colleagues about Zero Knowledge, show them CryptPad and explain that this is what the cloud can be.
  • Candidate to XWiki SAS to join our team.

Show your support

  • Buy an upgraded account from Cryptpad.fr, run by the CryptPad development team, or contribute to our Open Collective.
  • If you install the Open Source code of CryptPad on your own servers, consider buying a support contract.
  • If you’re a web developer, think about Zero Knowledge for your next web app.

About the NGI Initiative and awards

NGI is Europe’s new approach to creating a more human-centric internet. It invites citizens and communities striving for values like openness, inclusivity, transparency, privacy, cooperation, and data protection to provide input, and thus to help to guide the European Next Generation Internet funding agenda. NGI is a European Commission initiative which is being implemented by project partners throughout Europe.

The overall mission of the Next Generation Internet initiative is to re-imagine and re-engineer the Internet for the third millennium and beyond. We envision the information age will be an era that brings out the best in all of us. We want to enable human potential, mobility, and creativity at the largest possible scale – while dealing responsibly with our natural resources. In order to preserve and expand the European way of life, we shape a value-centric, human and inclusive Internet for all.

Sep 20 2018

GDPR compliance with XWiki's cookies consent application

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In light of the latest European General Data Protection Regulation (GDPR), our team has created a Cookies Consent application to help XWiki users ensure compliance. It is free to install and customize to match your brand identity. You can find installation instructions on our store.

But, first, does my organization need to be EU GDPR compliant?

There are two types of responsibilities regarding the protection of personal data: data “controllers” and data “processors”. It should also be noted that the personal data of employees is included in the scope of this regulation. So, the organizations that need to be EU GDPR compliant are:

  • Companies (controllers and processors) established in the EU, regardless of whether or not the processing takes place within the EU.
  • Companies (controllers and processors) not established in the EU offering goods or services within the EU or to EU individuals.

If your XWiki-based solution is serving individuals from the EU and you - or embedded third party services like Google and Facebook - are processing any kind of personal data, you need to obtain prior consent from the visitor/user. To obtain valid consent, you need to describe the extent and purpose of your data processing in plain language to the visitor/user, prior to processing any personal data.

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How does it work?

The GDPR Cookie Consent app enables you to achieve and maintain cookie compliance. With this app you can group all cookies into specific categories, from functional to marketing ones. You can set up a pop-up that asks for your user's consent to activate or disable the cookies or trackers.

Cookies can be grouped in the following categories, depending on the different tool types:

  • necessary: cookies which are mandatory and cannot be disabled;
  • preferences: cookies or trackers which are optional and enabled by default; they are only used to remember the user preferences;
  • statistics: cookies or trackers which are optional and enabled by default; they are used to record anonymous statistics;
  • marketing: cookies or trackers which are optional and disabled by default; they can record personal information.

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Configure the Cookie Consent app from the XWiki Administration

To configure the Cookie Consent app go to the Global Administration > Other > GDPR Cookie Consent Setup.

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  • From the Administration you’ll be able to see the accepted cookies for the current user.
  • You’ll be able to configure the look (bar or square) and the content (labels, descriptions and call to actions) of the screen.
  • Most importantly you will be able to add the cookie scripts and trackers to the four categories (necessary, preferences, statistics and marketing).

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Why should I install it?

Amongst the top advantages it has, the Cookie Consent app is free to install, use and customize to match your brand identity. It integrates seamlessly with XWiki, so you can set it up and relax knowing that you crossed cookies off your GDPR to-do list.

Aug 08 2018

Organizing information is easy with XWiki Cloud

XWiki Cloud provides the easiest way to organize your information. While we love developing it, here are a few reasons why you’ll love using XWiki Cloud as well:

  • It only takes a couple of minutes to create your wiki and start adding content.
  • We take care of the set up, maintenance, upgrades and scaling up, so you can focus on getting things done. You don’t need to worry about technical issues. Our support team is ready to answer any questions you might have.
  • You can extend your wiki with apps and macros from our store to better suit your needs. What's more, you can build your own apps using our one of a kind "App Within Minutes" feature.

Find out all the reasons why you’ll love XWiki Cloud in the video below:

New to XWiki? Get started with a free 10 day trial. Organize better your information, collaborate with your team and get more things done.

Already using XWiki in the cloud and looking to extend your wiki? Browse our apps on the XWiki Store.

Jul 27 2018

XWiki will implement a Slack integration

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Collaboration is the core focus in XWiki, and we’re constantly working to enhance its means for our users. Arguably the greatest team collaboration ecosystem of all time, Slack is integrating a large number of third-party services. Some of these include Google Drive, Dropbox, Github and soon… XWiki.


What does this mean for the XWiki users?

For you, this means that very you’ll be able to say: “You just received that wiki page on Slack”. By integrating it, you'll never have to copy-paste links of wiki pages to notify and share with interested colleagues. XWiki does it for you, so you'll never miss updates ever again.

Real-Time Notifications In Slack - You will be able to receive real-time notifications about wiki pages creation, updates or edits, both in direct messages or in channels. 

You will have the ability to connect and disconnect Slack from the wiki, and you can choose to receive notifications when:

  • pages are created
  • pages are edited
  • pages are deleted
  • attachments are added to a page
  • comments are added to a page

Do you want to be one of the first users who try out the new XWiki - Slack integration? Please leave us your e-mail, and we will notify you when the app is ready to use.

Jun 19 2018

XWiki adds ONLYOFFICE Online Editors to its ecosystem

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XWiki SAS, the European Independent Libre Software Company building knowledge and collaboration software, and Ascensio System SIA, the Latvian home of ONLYOFFICE, are proud to announce a partnership to offer ONLYOFFICE Online Editors to the XWiki users. 

What does this mean for the XWiki users?

By installing the ONLYOFFICE Connector Application, users can perform all their editing tasks directly in XWiki, no longer having to switch between the editor and their collaboration software. Additionally, multiple users can collaborate in real time and push changes directly to XWiki.

Moreover, it will allow users to view, edit and collaborate on documents, spreadsheets and presentations within XWiki. The extension uses an ONLYOFFICE server and works with the following document formats DOC/DOCX, XLS/XLSX, PPS/PPSX. Plus, users have the double benefit of professional support from XWiki, as well as the ONLYOFFICE team.

You can get the extension from the XWiki Store, or try it out directly from your wiki’s extension manager.

About ONLYOFFICE

ONLYOFFICE by Ascensio System SIA offers a powerful free and open source office suite that comprises online editors for text documents, spreadsheets and presentations highly compatible with Microsoft Office and OpenDocument file formats. ONLYOFFICE provides users with multiple styling and formatting tools and collaborative features like two co-editing modes, track changes, version history, commenting and in-built chat. That ensures an effective team collaboration and seamless work with complex formatting and objects within your browser.

Feb 16 2018

Learn how Amazon uses XWiki for over a year

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It has been a year since Amazon has chosen XWiki as its next generation internal Wiki platform for documentation and collaboration. Now, it is being used by nearly 20,000 active users, mostly in engineering and product teams, as a collaborative knowledge sharing and documentation platform. 

“At Amazon, we have been using wikis for many years. Wikis stimulate collaboration and sharing of information across teams and avoid information from getting lost in long email threads or file servers. We selected XWiki for its latest documentation features, its capacity to handle millions of pages, it’s capabilities to build custom modifications and its thriving developer community”, said the engineering manager of Amazon’s Wiki team. 

TRY XWIKI CLOUD FOR FREE

Our solution was picked after the team at Amazon evaluated multiple wiki solutions. Some of the specific features that made XWiki stand out to Amazon are: 

  • easy to use WYSIWYG and source editor, 
  • vast array of templates and macros, 
  • comments and annotations, 
  • image uploads by drag and drop, 
  • and permissions and tagging.

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Amazon found XWiki's source code to be well organized, tested for quality and modularized enabling Amazon engineers to build customized solutions such as integrating the platform with AWS services like EC2, S3 and RDS. Our team provided Amazon with training, support and development services to help launch the platform in the company. Amazon sponsored the development of key features including hierarchical pages, scripting rights and CKEditor integration in the open-source version of the platform.

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We're very happy to count Amazon as a XWiki user, validating all the efforts we spent over the past 14 years at making XWiki an open and performant platform that can be adapted to any use case.

If you want to know more about this project, download the business case.

Jan 31 2018

Top 10 New Features in XWiki 9.x

In this post we take a look at the new features and improvements that were introduced in the 9.x XWiki Cycle.

1. Notifications

For quite some time we’ve wanted to improve the way notifications worked in XWiki and now we’re very excited to announce the long awaited feature is here.
When trying out the latest XWiki, you’ll notice a bell icon in the top bar, which is in fact the new notifications menu. By clicking on the menu you’ll see the latest happenings on your wiki. The number of notifications is displayed in the top menu, just above the bell. You can subscribe to be notified about any event and you control the level of detail and the pages you'd like to be updated on. For example you might choose to be notified only when comments are added on the blog. Furthermore, updates can be sent periodically via email, according to your preferences.

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2. CKEditor improvements

Several improvements have been made to CKEditor in the 9.x cycle, including more supported styles, office import directly from the editor and an improved support for macros.
On a related note, the editor has also been upgraded to the 4.7.3 version which brings extra improvements and bug fixes.

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3. Better Administration

The Administration has been reorganised. An accordion and a search input are now available at the top of the Administration page. This means now it’s quick and simple to filter the administration categories and sections. The new consistent style and the addition of more hints for the configuration options, make the experience more seamless than before.

4. Protection against accidental deletion

Another feature that has been largely requested is protection against accidental deletion. System and Extensions pages are now protected against accidental deletion. When you try to remove these pages, XWiki will be listing all concerned pages and will ask you to confirm the operation.

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5. Restore a batch of deleted pages

On a related note. if you have deleted multiple pages at the same time, it’s now possible to collectively restore all the deleted pages, to their original state and location. 

6. Attachments improvements

If you go to the attachments tab at the bottom of any page, you’ll now be able to see attachment previews. Similarly, the Attachments tab from the Page Index also shows a thumbnail preview for image attachments. Several improvements were also added to the Attachments Selector, with support for attachments that are bigger than 2GB and many other Filesystem attachment enhancements.

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7. Additional Livetable filters

XWiki Livetables now have user suggest and date filters, while multilists are now filterable.

8. Syntax Highlighting and Blame View

Working with the syntax has become much more easy. The Syntax Highlighting Application is now bundled by default. Developers will be happy to find out that a new blame view has been added to the code viewer.

9. Flavors

XWiki now provides the "XWiki Standard" flavor, instead of the old "XWiki Enterprise" package. When creating a new wiki, Administrators can now choose which flavor they want. A flavor is a bundle of extensions that serve a particular use case. This paves the way for additional flavors to be built by the Open Source community on top of XWiki. Using flavors you can further customize your XWiki. You can imagine an XWiki specifically tailored to your team in the smallest of details.

10. More usability improvements

From improving the menus, to bundling more useful applications for newcomers, we are constantly improving the usability of the XWiki interface.

Try it out!

With over 1000 issues closed in XWiki 9.x, teams can truly take their collaboration to the next level. Have fun exploring these new features and feel free to contact our team if you need more information.

Nov 07 2017

How to write a SOP with XWiki Procedures

Standard Operating Procedures (SOPs) are a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. XWiki offers you a versatile and ready-to-use structure for all interested domains: management, IT development, marketing, HR, transportation and many more. This is a solution suitable for any department of an enterprise searching to put in place a procedure which would streamline their processes.

Here are 4 steps to create easy-to-follow SOPs:

1. Do your research

A key planning activity for writing effective procedures is to understand the process that will be documented within the procedure. That starts with research or, in other words, collecting information.

This would include doing things like interviewing process owners and process doers. They are the go-to people when requesting related information because of their insight and involvement into the process. In addition, research should help you build objectives by learning process capabilities and by benchmarking industry leaders performances in targeted areas.

Do: Include screenshots, images, videos and best case practices.

Don't: Avoid connecting tasks to specific tools, as they might change over time.

Search tool

2. Establish the bigger picture

Your task is to create a situation where employees aren’t simply just following procedures. They want to understand the roles they play in company success.

By setting goals aligned to the organizational strategy, they will be more motivated to improve the procedures as they will grow along with the company. Therefore, keep in mind that your procedures would need to explain the actions towards the accomplishment of your business plan, while documenting the involved steps and the effects of interactions with other processes. 

Do: Show where a procedure's success falls under the company's growth plan.

Don't: Forget to brief in all departments involved in the well-going of the procedure. 

Procedures categories

3. Provide a structure 

A written procedure is a step-by-step guide to direct the reader through a task, so keep things simple and clear. With XWiki Procedures you have the chance to expand procedures to a company level, or just keep it neat for a team. Give your procedure a structure that will ease the efforts done by your employees instead of sending them on a time consuming path.

Do: Insist on the sequence and correlation of the tasks, as it will help when following them.

Don't: Leave out steps just because they seem obvious. They never are. 

Procedures sidebar structure

4. Involve employees

Give employees ownership so they can contribute to the way things are happening in your organization. For most companies, the problem isn’t necessary with the procedure, but with how the procedure is presented to employees. Make them enjoyable, easy to follow, and most of all - appreciate those taking the time to improve them.

Do: Brainstorms and offer guidance before instilling a new procedure, so everyone is fully on-board. 

Don't: Just add a procedure, take the time to explain all things left unclear and amend where necessary. 

Assign user responsibilities

Conclusions:

1. Research what the competition does and what steps you need to follow, customize it to your needs. 

2. Emphasize the bigger picture and how procedures help your company thrive. 

3. Take the time to make the procedure structured, easy to follow and have clear tasks.

4. Give ownership to those working on the procedure. Encourage them to improve it. 

TRY NOW

Not yet convinced? Try it for 10 days, for free, with no strings attached and no credit card required.