Category: Products (43 posts) [RSS]

Feb 16 2018

Learn how Amazon uses XWiki for over a year


It has been a year since Amazon has chosen XWiki as its next generation internal Wiki platform for documentation and collaboration. Now, it is being used by nearly 20,000 active users, mostly in engineering and product teams, as a collaborative knowledge sharing and documentation platform. 

“At Amazon, we have been using wikis for many years. Wikis stimulate collaboration and sharing of information across teams and avoid information from getting lost in long email threads or file servers. We selected XWiki for its latest documentation features, its capacity to handle millions of pages, it’s capabilities to build custom modifications and its thriving developer community”, said the engineering manager of Amazon’s Wiki team.

XWiki and Amazon.png

Our solution was picked after the team at Amazon evaluated multiple wiki solutions. Some of the specific features that made XWiki stand out to Amazon are: 

  • easy to use WYSIWYG and source editor, 
  • vast array of templates and macros, 
  • comments and annotations, 
  • image uploads by drag and drop, 
  • and permissions and tagging.

Amazon found XWiki's source code to be well organized, tested for quality and modularized enabling Amazon engineers to build customized solutions such as integrating the platform with AWS services like EC2, S3 and RDS. Our team provided Amazon with training, support and development services to help launch the platform in the company. Amazon sponsored the development of key features including hierarchical pages, scripting rights and CKEditor integration in the open-source version of the platform.

Amazon and XWiki.png

We're very happy to count Amazon as a XWiki user, validating all the efforts we spent over the past 14 years at making XWiki an open and performant platform that can be adapted to any use case.

If you want to know more about this project, download the business case.

Jan 31 2018

Top 10 New Features in XWiki 9.x

In this post we take a look at the new features and improvements that were introduced in the 9.x XWiki Cycle.

1. Notifications

For quite some time we’ve wanted to improve the way notifications worked in XWiki and now we’re very excited to announce the long awaited feature is here.
When trying out the latest XWiki, you’ll notice a bell icon in the top bar, which is in fact the new notifications menu. By clicking on the menu you’ll see the latest happenings on your wiki. The number of notifications is displayed in the top menu, just above the bell. You can subscribe to be notified about any event and you control the level of detail and the pages you'd like to be updated on. For example you might choose to be notified only when comments are added on the blog. Furthermore, updates can be sent periodically via email, according to your preferences.


2. CKEditor improvements

Several improvements have been made to CKEditor in the 9.x cycle, including more supported styles, office import directly from the editor and an improved support for macros.
On a related note, the editor has also been upgraded to the 4.7.3 version which brings extra improvements and bug fixes.


3. Better Administration

The Administration has been reorganised. An accordion and a search input are now available at the top of the Administration page. This means now it’s quick and simple to filter the administration categories and sections. The new consistent style and the addition of more hints for the configuration options, make the experience more seamless than before.

4. Protection against accidental deletion

Another feature that has been largely requested is protection against accidental deletion. System and Extensions pages are now protected against accidental deletion. When you try to remove these pages, XWiki will be listing all concerned pages and will ask you to confirm the operation.


5. Restore a batch of deleted pages

On a related note. if you have deleted multiple pages at the same time, it’s now possible to collectively restore all the deleted pages, to their original state and location. 

6. Attachments improvements

If you go to the attachments tab at the bottom of any page, you’ll now be able to see attachment previews. Similarly, the Attachments tab from the Page Index also shows a thumbnail preview for image attachments. Several improvements were also added to the Attachments Selector, with support for attachments that are bigger than 2GB and many other Filesystem attachment enhancements.


7. Additional Livetable filters

XWiki Livetables now have user suggest and date filters, while multilists are now filterable.

8. Syntax Highlighting and Blame View

Working with the syntax has become much more easy. The Syntax Highlighting Application is now bundled by default. Developers will be happy to find out that a new blame view has been added to the code viewer.

9. Flavors

XWiki now provides the "XWiki Standard" flavor, instead of the old "XWiki Enterprise" package. When creating a new wiki, Administrators can now choose which flavor they want. A flavor is a bundle of extensions that serve a particular use case. This paves the way for additional flavors to be built by the Open Source community on top of XWiki. Using flavors you can further customize your XWiki. You can imagine an XWiki specifically tailored to your team in the smallest of details.

10. More usability improvements

From improving the menus, to bundling more useful applications for newcomers, we are constantly improving the usability of the XWiki interface.

Try it out!

With over 1000 issues closed in XWiki 9.x, teams can truly take their collaboration to the next level. Have fun exploring these new features and feel free to contact our team if you need more information.

Nov 07 2017

How to write a SOP with XWiki Procedures

Standard Operating Procedures (SOPs) are a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. XWiki offers you a versatile and ready-to-use structure for all interested domains: management, IT development, marketing, HR, transportation and many more. This is a solution suitable for any department of an enterprise searching to put in place a procedure which would streamline their processes.

Here are 4 steps to create easy-to-follow SOPs:

1. Do your research

A key planning activity for writing effective procedures is to understand the process that will be documented within the procedure. That starts with research or, in other words, collecting information.

This would include doing things like interviewing process owners and process doers. They are the go-to people when requesting related information because of their insight and involvement into the process. In addition, research should help you build objectives by learning process capabilities and by benchmarking industry leaders performances in targeted areas.

Do: Include screenshots, images, videos and best case practices.

Don't: Avoid connecting tasks to specific tools, as they might change over time.

Search tool

2. Establish the bigger picture

Your task is to create a situation where employees aren’t simply just following procedures. They want to understand the roles they play in company success.

By setting goals aligned to the organizational strategy, they will be more motivated to improve the procedures as they will grow along with the company. Therefore, keep in mind that your procedures would need to explain the actions towards the accomplishment of your business plan, while documenting the involved steps and the effects of interactions with other processes. 

Do: Show where a procedure's success falls under the company's growth plan.

Don't: Forget to brief in all departments involved in the well-going of the procedure. 

Procedures categories

3. Provide a structure 

A written procedure is a step-by-step guide to direct the reader through a task, so keep things simple and clear. With XWiki Procedures you have the chance to expand procedures to a company level, or just keep it neat for a team. Give your procedure a structure that will ease the efforts done by your employees instead of sending them on a time consuming path.

Do: Insist on the sequence and correlation of the tasks, as it will help when following them.

Don't: Leave out steps just because they seem obvious. They never are. 

Procedures sidebar structure

4. Involve employees

Give employees ownership so they can contribute to the way things are happening in your organization. For most companies, the problem isn’t necessary with the procedure, but with how the procedure is presented to employees. Make them enjoyable, easy to follow, and most of all - appreciate those taking the time to improve them.

Do: Brainstorms and offer guidance before instilling a new procedure, so everyone is fully on-board. 

Don't: Just add a procedure, take the time to explain all things left unclear and amend where necessary. 

Assign user responsibilities


1. Research what the competition does and what steps you need to follow, customize it to your needs. 

2. Emphasize the bigger picture and how procedures help your company thrive. 

3. Take the time to make the procedure structured, easy to follow and have clear tasks.

4. Give ownership to those working on the procedure. Encourage them to improve it. 


Not yet convinced? Try it for 10 days, for free, with no strings attached and no credit card required.

Oct 16 2017

Make SOPs easy with Procedures

Have you lost time looking for the specific steps of a task, only to find them as a file at the bottom of a long thread of emails? So did we, until we decided to take the matter into our own hands and create a solution to solve the issue of misplaced standard operating procedures (SOPs): XWiki Procedures. 

Standard Operating Procedures (SOPs) are an established or official way of doing something, as in the steps for getting from A to B or from idea to results. XWiki offers a versatile and ready-to-use structure for all interested fields of activity: management, IT development, marketing, HR or transportation. This being said, XWiki Procedures can be used for any department of an enterprise trying to put in place procedures that would streamline their processes. It meets the need of professionals in terms of knowledge management, enhancing collaboration, following standard operating procedures and structuring content.


The advantages of choosing to use XWiki Procedures over other classic solutions (written lists, threads of emails or a basic doc) are the top-notch features that allow you to: 

  • Save time for what matters
  • Facilitate employee turnover
  • Reduce errors and re-do’s
  • Add value to your business

In order to answer the growing needs of companies and policymakers in having an efficient tool to host and process task management methodologies, we created a solution based on cloud and accessible from any device. With XWiki Procedures you can assign user access rights, delegate user responsibilities, have access to change history, personalize your content, and organize it to meet your organizational structure. 

Moreover, with XWiki Procedures you can start small and then grow your procedures base for a process or even the entire enterprise, with no difficulty or delay in deployment. 

Not yet convinced? Try it for 10 days, for free, with no strings attached and no credit card required. 

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Mar 30 2017

Solutions Intranet 2017 talks

Last week was a busy one, here at XWiki. We've attended Solutions Intranet - RSE & collaboratif where we had 6 talks on different subjects related to collaboration and the wiki culture. Ludovic, our CEO, and Olivier, our VP for Business Development have presented the benefits of using wikis as collaborative tools and how the digital transformation can impact the success of a company.

Here's Olivier's English presentation on the way the intranet can be the starting point of digitalization.

Ludovic also has held a presentation in French about the Wiki culture and how it can help companies perform better.

These three days have been a true pleasure, we have met incredible people, made friends and the most important, we have actively participated in the talks sessions.

Feb 28 2017

More recognition coming towards XWiki with 2017 Collaboration Software Awards


Over the past 12 years, since XWiki has been launched, we have won several awards and distinctions as tokens of recognition to our contribution on the collaborative tools market and for our involvement in the Open Source world.

Back in 2009, XWiki has been named one of the 200 finalists of the Red Herring 100 Europe award program. Soon after, we have been chosen as one of the 5 winners of the 2010 Open Innovation awards, presided by a jury composed of Open Source experts, leading IT managers and innovation consultants. Year of 2013 was another successful one for us as OWcon awarded XWiki the Technology Council Special Prize for our ethical approach of doing business and for complying with the best Open Source practices.

Today, our innovative spirit and focus on customer experience has landed us two more awards that we are proud of. FinancesOnline, a trusted B2B SaaS directory, has evaluated XWiki and gave an extensive review which underlines our focus on improving collaboration and developing an innovative data structure model. We have scored 98% in user satisfaction according to their customer satisfaction algorithm. Moreover, their SaaS experts have rated XWiki an average of 8/10.

Following these encouraging results, we have received the 2017 Rising Star Award and the 2017 Great User Experience for their online community software category both proving, once again, our focus on providing bespoken user experience and innovative solutions. What is more, XWiki has also been mentioned on the platform’s list of leading collaboration software solutions prepared by their experts.

We are happy and privileged to be recognized as a provider of good software and services. We are looking forward to seeing what other surprises 2017 has planned for us!

About XWiki SAS

XWiki SAS is a company created in 2004 whose founding members initiated the XWiki Open Source community. It aims to provide a range of professional services for the XWiki software, which is under the LGPL licence. These services are targeted primarily to organizations and communities seeking to allow their users to work better together, and drive their wiki at a higher level of performance.

Recently, XWiki was the solution chosen by Amazon as its intranet solution. XWiki has today over 200 customer references and thousands of business users in France and worldwide.

Feb 23 2017

XWiki launches Procedures Flavor

Press release

XWiki SAS, a leading provider of collaboration solutions, launches its newest flavor: the XWiki Procedures. This offer is for anyone who wishes to quickly and simply deploy a wiki-based procedure tool that responds to business organizing needs, in a easy to understand and use form. 

Paris, 23 February 2017

The XWiki SAS wiki procedures solution meets the need of professionals in terms of knowledge management, enhancing collaboration, following policies and structuring content. In order to answer the growing needs of companies and policymakers in having an established methodology of dealing with tasks, XWiki SAS is making the solution available to all new Cloud users, in beta mode, and accepts feedback to optimize it. 

Screenshots of the Procedures Flavor Overview and of a stage

Procedures are an established or official way of doing something, as in the steps for getting from A to B or from idea to results. XWiki offers a versatile ready to use structure for all interested domains of activity: management, IT development, marketing, HR, transportation and many more, or any department of an enterprise trying to put in place procedures in order to streamline processes. The advantages of choosing to use Procedures over other classic solutions are the top-notch features that allow you to: 

  • Create Categories and Procedures
  • Add covers, icons and descriptions
  • Assign responsible users
  • Check-out the customized Search

A main advantage of XWiki Procedures is the fact that it enables organizations to start "small" and then grow their procedure for a process or even the entire enterprise, with no difficulty or delay in deployment.

The flavor is free to try for all new XWiki Cloud users, and can be installed from here, by choosing Procedures Flavor, as seen below:


About XWiki SAS

XWiki SAS is a company created in 2004 whose founding members initiated the XWiki Open Source community. It aims to provide a range of professional services for the XWiki software, which is under the LGPL licence. These services are targeted primarily to organizations and communities seeking to allow their users to work better together, and drive their wiki at a higher level of performance. Recently, XWiki was the solution chosen by Amazon as its intranet solution. XWiki has today over 200 customer references and thousands of business users in France and worldwide.

For more information, please contact George Nikolic by mail at or visit our website

Dec 06 2016

Top 5 benefits of organizing information within your company


We all get frustrated whenever we misplace our belongings and looking for them is a time and energy consuming effort that could have been avoided simply by being more organised. What happens if they are not personal belongings, what if we would talk about your work emails, presentation files or quarterly reports? The consequences of this lack of organisation would be catastrophic not only for you, but for the entire company.

How to avoid this type of hardship? The solution might seem obvious, yet often gets overlooked: organising information.

Its advantages are various and the top 5 most relevant benefits are:

The greatest advantage of organising information within a company is the efficiency of the resources. An organised professional will spend less time correcting mistakes, searching for information and fixing any clutter. The time saved means more time for doing productive things and more resources for other projects, therefore more money. Apart from the positive impact on time management, organising information will make it more comfortable for employees to share any information with each other, thus working better as a team.

Tracking progress
Of the company. Progressing is the aim of every business, but how can you measure it? Having a clear overview of the company’s projects, activities and resources helps management while decision-making. Compiling and recording the data of your company’s incomes and expenditures will help timely identify bottlenecks and support the decision to redirect resources and energy to more profitable elements.

Of the projects. Organising information also makes it easier for every employee to have access to relevant information, to have a  snapshot of all ongoing projects, so the inter-teams communication is more effective and to be on the same page with their teammates.

Better management skills
For any business, organising information is all about keeping things in proper order such that the path from inquiry to result is clear and time efficient. Information, in the business’ world, comes from various sources and takes lots of forms: employee records, news, internal meetings minutes or political context. A company’s information portfolio is the key action influencer in any matter concerning the company, so understanding the data and filtering the noise is essential to management.

Daniel Keys Moran said that “You can have data without information, but you cannot have information without data.” and his reference applies undoubtedly to the companies’ need to take rational decisions, thorough timely and reliable information procured through a logical and well structured method of information collecting, processing and disseminating. 

Instilling trust
Organising information establish a sense of trust and professionalism in the workplace. A well organised company projects an image of reliability and control. The strategies adopted by rational decision makes with the help of thoroughly disseminated information help winning the trust of employees, clients and associates effortless.

Reduced stress
A well organised information culture triggers a more relaxed working environment, as opposed to a cluttered or disorganised office where you are constantly searching for items or through countless threads of emails, attachments and files. It also allows companies to adapt to modern working models, including remote resources or work from home. 

State-of-the-art tools that enable new ways of working have generated important changes in company management. Traditionally, team members and managers would juggle multiple files, resources and tasks while struggling to get people on the same page. Nowadays, organising information within collaborative workspaces make planning and managing different projects easier and more effective, while also ensuring that all tasks are finished on time and within budget. Try XWiki and convince yourself of the advantages. 

Alina Luchian
Content Marketing Specialist @XWiki

Oct 10 2016

Intranets: How they help your business?


Image by geralt

Once with the expansion of a company, a lot more variables come into the equation. Starting from needing extra funding to developing an adequate organigram, managers need to find ways to prevent organisational silos while keeping the productivity and efficiency on a high level.

One of the most reliable choices is to implement an intranet. You might ask yourself what is an intranet? So let me explain this concept.

An intranet is any closed network created using web platforms and accessed only by the employees of a company. It enables them to create content and manage documents while developing the organisational culture.

Ok, now that we’ve got that straight. Let see what an intranet is good for.

Concerning trends are slowly rising

An incredible 96% of the interviewed executives say that the lack of communication and collaboration is why businesses fail in the first place. Sure, we can always say that the global economy is shredded, the market is over-saturated and there is no competitive advantage to be found, but all those are just consequences of poor collaboration and communication.

Another rising trend is the fact that millennials are slowly becoming the majority of the working force. Known as the generation with the lowest level of brand loyalty and a reasonably high level of skepticism, they always keep an eye out for better opportunities. Keeping them motivated is one of the hardest tasks a manager might have.

A study conducted by the Institute of Internal Communication reveals that 39% of the interviewed employees said that their organisations have a low level of communication and this fact slowly reduces their motivation. Connecting the dots, I think we can all see where this is going. Let’s just make this clear: Managers need to ensure that companies are focusing on collaboration to avoid a high staff turnover and improve the ROI.

You are not alone!

It is crucial to develop an intranet developed by a company with years of experience and great customer support. Moreover, the Project Manager that will take great care of your project from the first time you contact the company until the implementation process ends, has to be a professional with broad technical experience and knowledge.

XWiki has them all: performant platform, long experience, knowledgeable project team and personalised methodologies. With more than 10 years of experience and numerous references, XWiki has been a trusted companion to many companies looking to invest in collaboration and communications software.

A powerful intranet

In all these years, XWiki has developed a platform able to support a wide range of necessities and help professionals better interact and share valuable knowledge. Being available in no less than 25 languages, makes XWiki the best choice for international companies as enables them to personalise the platform depending on the location of their offices. Moreover, it has proved in numerous occasions to be a highly flexible solution by allowing any user to connect to a centralised platform anywhere there is an internet connection.

Given the customisable nature of the platform, XWiki comes with all the applications that are important for your organisation. You can check our former custom projects by downloading Afcen’s business case or Aelia’s business case. If you need something even more personalised, feel free to contact us or see our methodologies.

George Nikolic

Marketing Specialist @XWiki

Oct 03 2016

How to keep your customers happy

business.jpgImage by citirecruitment

We all want a product that requires as little customer support as possible, but things never go as planned. Those times, when your company needs to provide professional assistance in a matter of minutes, can make the difference between a rising star and an average company.

Think about it from this perspective. You hate being put on hold for more than 5 minutes, right? You definitely hate being sent from one support agent to another due to lack of knowledge, right? Well, almost 80% of the interviewed people think the same and consider these reasons good enough to make them take the business elsewhere.

Don’t drive your customers away

According to a study conducted by Accenture, 80% of the customers who switched providers due to poor service said that they could have been retained if the first contact with the company was leading towards a resolution. This trend definitely doesn't seem to stop spreading as the current generation of millennials are known to be very picky in terms of assistance and quite skeptical on spending money when poor reviews are out there.

Another concerning trend for the customer support departments is the brand loyalty which is decreasing considerably from one year to another. Customers don’t wait for you to be reactive to their needs, instead they keep an eye open for better offers. Look on the bright side. If you are proactive when it comes to customer support, you will have a significant competitive advantage that can help you increase sales. You only need to be there, ready to welcome unsatisfied users.

There is always a solution

I know you've heard that one before. It’s always easier to say what needs to be done, but it’s way harder when you need to come up with a solution. This is why I’m going to present you a winning combination.

We can all agree that technology is everywhere nowadays. Even the customers know that and expect you to be online. Phone calls and emails might still work, but for how long? As said before, the proactive companies will rule the market. Prepare yourself and don’t be caught by surprise.

The most cost efficient way to provide fast, proven to work solutions and quit redirecting people from one agent to another is by implementing a knowledge base. Let me explain you exactly what I mean.

XWiki Knowledge Base for Customer Support

When a customer gets in contact with you, he expects quick and professional customer support offered by an experienced agent. Nothing hard to image, but in order to provide that you have two options:

  • Train all your agents to offer cutting edge technical support which costs both time and money, but let’s be honest, there will always be the risk of investing money in the wrong employee. Following this path, when your company evolves and needs more support agents, you will have to pay exponentially for their training.
  • Implement a knowledge base where all your agents can search for previously signaled issues and check the solution provided then. This does not only let your company grow without any concern in this area, but also takes less time for a solution to be found.

XWiki provides a state of the art Knowledge Base specifically developed and tested to meet the most exigent needs in terms of solution storing. Ranging from bringing structure to your data, to real time collaboration, XWiki Knowledge Base can do it. You can give a try to the cloud version by accessing, but if you really need something custom, we can do that too. Give us a sign and we’ll reply in no time.

George Nikolic

Marketing Specialist @ XWiki