XWiki Support is available on Cloud and On-Premise. You will benefit of support for the XWiki product and for applications and extensions, as well as other included services. XWiki Support is a proximity support, working with you to achieve the success of your project, including:
- Installation, LDAP and SSO Support.
- The warranty of not being left alone with a critical problem or a software bug.
- A set of applications and tools to help you manage your wiki (Silver and more offers).
- Installation and On-Boarding performed by the XWiki Team at the Platinum level.
Check-out our pricing below and choose the offer that best corresponds to your needs:
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Standard for small teams
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Basic Business Solutions (<10d of development)
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Advanced Business Solution
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| Bronze |
Silver
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Gold
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Platinum
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| Initial Response Time of Incidents (in european work hours) | Minor Incident | 16h | 8h | 8h | |
| Major Incident | 8h | 4h | 4h | ||
| Critical Incident | 8h | 4h | 2h | 2h | |
| Support Modes | Web Interface | ||||
| Skype Chat | |||||
| Skype Phone | |||||
| Dedicated Account Manager | |||||
| Operational Conditions Support and Custom Support (1) | Installation Support (2) | ||||
| Installation and On-Boarding (3) | 1 day included | ||||
| Developer Support, custom requests (4) | 20 hours | ||||
| Support on a solution requiring custom development (12) | |||||
| Extensions | Support on recommended extensions (circa. 30) | ||||
| Support on extensions developed by the Community (5) | |||||
| Backup | Assistance to the Setup of a backup strategy | ||||
| High availability and recovery plan | Cluster Support (6) | ||||
| Recovery Plan (7) | |||||
| Upgrade Support (8) | |||||
Technical specifications and limits
| Bronze |
Silver
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Gold
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Platinum
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| Custom Server URL | (on XWiki Cloud) | ||||
| Users and Security | LDAP Connectivity Support (9) | ||||
| Standard Single-Sign-On (SSO) Support (10) | |||||
| Specific Single-Sign-On (SSO) Support (10) | |||||
| Installation support of On-Premise instances | Linux | ||||
| Windows | |||||
| Oracle Database | |||||
| Tomcat or Jetty | |||||
| Other types of Servers | |||||
| Volumes | Number of instances | 1 | 1 | 1 | 2 |
| Number de authorized contacts | 1 | 2 | 4 | 4 | |
| Number of de sub-wikis | 10 | 25 | 50 | 100 | |
| Storage Limits (plans 10 / 100 / 250+ users) | 1Gb, 5Gb, 20Gb | 1Gb / 20Gb / 50Gb | 5Gb / 50Gb / 100Gb | 10Gb / 100Gb / 500Gb | |
| Maximum Page views per month (for public wikis) | 20,000 | 50,0000 | 100,000 | 200,000 |
Notes concerning the services:
(1) At BRONZE level, only critical issues blocking access to the software are taken into account. At SILVER and superior levels, a wide range of questions is handled by XWiki experts.
(2) XWiki SAS provides an XWiki installation guide under Linux.
(3) With a maximum of 1 day, at Platinum level, XWiki SAS will perform a standard installation of XWiki and provide an on-boarding training. In case of custom installation with specific business constraints a quote can be provided for XWiki to perform the custom installation.
(4) XWiki SAS answers to questions related to development with the XWiki Platform and helps your team configure their instance and install correctives.
(5) The GOLD support for extensions is limited to the major features. The Platinum level extends to all features including minor. XWiki SAS will do it's best effort to handle issues or find an alternate solution.
(6) up to 4 cluster nodes
(7) XWiki SAS provides a guide to configure and setup a recovery plan. A quote can be provided for XWiki to perform it's installation and configuration for the Client.
(8) At Platinum level, as part of the developer support hours, XWiki SAS can assist the client for the upgrade of its instance. A quote can be provided for full handling of the upgrade.
(9) XWiki answers to questions and issues concerning the LDAP connection. At Platinum level, as part of the development support hours, XWiki SAS can help you configure the LDAP connection directly on the instance.
(10) The Silver level is required for installation with standard Single-Sign On (Google Apps, Azure). XWiki will provide indications on the available modules. At Platinum level, the installation can be performed as part of the dev support hours.
(11) The Gold level is required for custom Single-Sign On installations. At Platinum level, the installation can be performed as part of the dev support hours.
(12) Instances requiring custom development are more complex to support as they require specific technical knowledge. In order to take into account this complexity, the Gold or Platinum level is required and a specific annual cost for "Custom Developments Support" of 15% of the total cost of custom developments is applicable and added to the standard support pricing.
|
Standard Wiki for small teams
|
Basic Business Solution
(<10d of development) |
Advanced Business Solution
|
||||
|---|---|---|---|---|---|---|
| Bronze |
Silver
|
Gold
|
Platinum
|
|||
| Price / month (1) |
Price / month (1)
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Price / month (1)
|
Price / month (1)
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| ≤ 10 | 10 € | 30 € | 500 € | 1 000 € | ||
| ≤ 25 | 50 € | 100 € | 500 € | 1 000 € | ||
| ≤ 50 | 100 € | 200 € | 500 € | 1 000 € | ||
| ≤ 100 | 150 € | 300 € | 500 € | 1 000 € | ||
| ≤ 250 | 200 € | 400 € | 750 € | 1 500 € | ||
| ≤ 500 | 250 € | 500 € | 1 000 € | 2 000 € | ||
| ≤ 1000 | 500 € | 1 000 € | 1 500 € | 3 000 € | ||
| ≤ 2500 | 750 € | 1 500 € | 2 250 € | 3 500 € | ||
| ≤ 5000 | 1 000 € | 2 000 € | 3 000 € | 4 000 € | ||
| More users | Contact-us | |||||
|
Standard Wiki for small teams
|
Basic Business Solution
(<10d of development) |
Advanced Business Solution
|
||||
|---|---|---|---|---|---|---|
| Bronze |
Silver
|
Gold
|
Platinum
|
|||
| Price / year (1) |
Price / year (1)
|
Price / year (1)
|
Price / year (1)
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| ≤ 25 | 500 € | 1 000 € | 5 000 € | 10 000 € | ||
| ≤ 50 | 1 000 € | 2 000 € | 5 000 € | 10 000 € | ||
| ≤ 100 | 1 500 € | 3 000 € | 5 000 € | 10 000 € | ||
| ≤ 250 | 2 000 € | 4 000 € | 7 500 € | 15 000 € | ||
| ≤ 500 | 2 500 € | 5 000 € | 10 000 € | 20 000 € | ||
| ≤ 1000 | 5 000 € | 10 000 € | 15 000 € | 30 000 € | ||
| ≤ 2500 | 7 500 € | 15 000 € | 22 500 € | 35 000 € | ||
| ≤ 5000 | 10 000 € | 20 000 € | 30 000 € | 40 000 € | ||
| More users | Contact-us | |||||
